Ashutosh Jangid Email & Phone Number

Gurugram, Hr, In

Ontario, Canada

Gurugram, Haryana, India

On this level we need the ability to manage a broad range of issues and critical situations.Triage issues through impact assessment and initial investigation.Troubleshoot and/or escalate issue until resolution.Take an active role in challenging and suggesting enhancements on existing processes and workflows.Participate in shift support coverage schedule providing timely, reliable and high-quality response.Work independently with limited supervision.Act as substantial… Show more On this level we need the ability to manage a broad range of issues and critical situations.Triage issues through impact assessment and initial investigation.Troubleshoot and/or escalate issue until resolution.Take an active role in challenging and suggesting enhancements on existing processes and workflows.Participate in shift support coverage schedule providing timely, reliable and high-quality response.Work independently with limited supervision.Act as substantial technical resource for Microsoft software products.Able to display a high degree of organization and be able to prioritize tasks effectively.Ability to learn and propose comprehensive problem/resolution/Post-Mortem descriptions.Accurate and logical problem-solving abilities, troubleshooting abilities required.Strongly developed analytical and trouble shooting skills.High level of self-motivation with a strong desire to solve problems and multi-task with priority.Ability to maintain self-control while defusing stressful customer situations.Excellent demonstrated customer service skills.Collaborate effectively with various Microsoft groups to drive resolution.Ensure appropriate communications are sent out on outages/maintenances to all stakeholders.On top of this main part of job was to isolate issues bases upon the information shared by the Engineers and provide further plan of action to resolve or escalate the issue. Show less

Gurugram, Haryana, India

Gurugram, Haryana, India

Jaipur, Rajasthan, India

Jaipur, Rajasthan, India

Jaipur, Rajasthan, India