With a master's degree in Tourism and Travel Services Marketing Operations from Indian Institute of Tourism and Travel Management, I have the skills and knowledge to optimize the marketing strategies and processes of visa services. As an Operations Manager at VFS Global, I oversee the daily operations of the visa application centers and ensure the highest standards of customer service and satisfaction.I have over three years of work experience in the hospitality and tourism industry, including a year as a Butler at Taj Hotels, where I delivered personalized and exceptional guest experiences. I am passionate about creating and maintaining positive relationships with guests, clients, and partners, and I have proven competencies in guest relations, guest experience, and guest satisfaction. I have also contributed to increasing the user retention rate by 25% and the revenue by 15% at VFS Global, thanks to my effective marketing and operations management.