Leading service delivery for a portfolio of 6 Fortune 500 Clients, managing total revenue of close to $35mn• Leading a team of skilled professionals with a focus on Client project delivery, continuous improvement, and Client satisfaction• Consulting the Clients on new technologies, providing latest, cost-effective solutions, and focusing on revenue generation• Leading Cost Reduction, and Customer Effort Reduction initiatives• Partnering with domain & solution leaders to influence strategy & achieve results

Managing technology service delivery for multi-service large market Clients• Managing multiple performance teams with a focus on project delivery,continuous improvement• Coordinating with support teams, shared services and third-party vendors• Managing Organization-wide innovation and process improvement projectsDriving change across domain/solution by incorporating feedback, prioritizingwork, and delivering projects creatively with fixed capacity/cost and high quality• Bringing in the change to reduce cost and improve customer experiencePartnering with domain & solution leaders to influence strategy & achieve results• Consulting Clients on new technologies, providing latest & cost effective solutionsDriving improvement of the team and other managers’ performance through motivation and driving SMART Goals. • Leading Client Delivery Group of 30 professionals

Leading and managing Health and Welfare Benefits System for multiple Clients• Consulting Clients on new technologies, providing latest & cost-effective solutions• Coordinate work with supporting teams, shared services, and third-party vendors• Cost Reduction, Customer Effort Reduction, Employee Engagement• Access risk, develop risk mitigation strategies and communicate risk• Execute complex multi-service project plans, risk management tools, & changeorder process• Review Client requirements: perform impact analysis, and approve standardoperating procedures• Execute scope/pricing analysis and prioritize change order requests as applicable• Control Account Manager (CAM - Production Defects) - Owning the maintenance,reduction and reporting for Production Defects for multiple Clients and Services• Reward & Recognition, Appraisals, Promotions, Leave/Absence Management• Training SPOC (Business Group) - Partnering with Learning and Developmentgroup to get maximum training imparted to the colleagues in the Business Unit• Management / Leadership Training - Imparting info shares/training sessions onProject Management and Leadership and other soft skills, to existing managers

Systems Analysis, Creating and analyzing Technical Specifications & Issuedebugging and resolution• Project Management and monitoring project SLAs. Sharing vital information withstakeholders• Developed and managed a balanced scorecard system to measures operationaleffectiveness

Complex Analysis of system functionality, system implementation, anddebugging, process review & meetings, training and info-sharesClient Implementation, Technical support, problem solving.