Amazon's Transaction Risk Management Systems (TRMS) group has a worldwide reputation as a leader in eCommerce fraud-protection, and an innovator in risk management applications. We enable the world's most successful online marketplace by building customer trust. We design and build high performance software systems and processes that identify and prevent fraudulent transactions across all Amazon platforms. Fraud prevention is a high-stakes game where our teams strive to outsmart those who attempt to defraud Amazon and affiliates.I'm responsible for investigating sellers accounts and URLs associated with Amazon and maintaining quality by regulating websites according to Amazon Pay service norms.Also to Interpret and track various sales data to find out behavioral trends on the Paragon tool.Hands-on experience with the Merchant View tool for taking account-level actions on the seller’s website and following undergoing surveillance on their product sales and transaction history.Review the seller’s URL associated with Amazon to determine any violations for Amazon Pay approval and take account-level actions on Seller Central.Key player in operations (Escalations).Working with a group of four investigators to modify the Amazon Pay SOP and update it as per current trends.

Worked with Facebook and Instagram as clients, observing the social media activities of users inthe SRT tool.Responsible for finding out the extent of user activity in the social media environment throughanalysis and trends.Highlighting any suspicious activity like fake news and violence inciting content to the concernedteam.

Responsible for handling fraudulent contacts and preventing concession rate.Providing quick and effective resolution to the customer by investigating the problem from its core and resolving them online.Participated in Gemba and Kaizen workshops conducted across the skills.Was a part of SDS SWAT Pilot team which handles all the skills (Chat, Email and Phone), hence know the behavior patterns of customers from various parts of World.