Talent Management & OD

Head PMO, Portfolio Management Framework (PMF) for NGM India. Currently enabling 9 Accounts across locations for India businesses.

Learning & Development: Plan, publish & facilitate learning and development engagements for clients. Deliver corporate orientation programme. Identify and assess capabilities and skills gaps, assess learning needs, and provide support to address those gaps. Provide learning solutions and interventions for intact or new teams. Assess and report learning program effectiveness for Corporate. To design and deliver learning strategies and plans, and targeted skill-based training, collaborate and also build relationships with stakeholders across functional and organizational lines. Research, up skill and facilitate skills that meet the challenges of engaging audiences at all levels. Design and deliver team training and teambuilding, along with excellent facilitation and delivery skills for training and off site interventions. Day to day operations such as:• Analyze conformity trainings needs, service, specialist, management and developmental training requirements for assigned business zone, functions and plan trainings.• Consult business lines and/or functions in designing and development of customized training programs.• Develop training capability by training trainers as required.• Create annual training calendar and learning objectives in line with business objectives. • Coach, guide and support team to achieve individual and team objectives.• Training administration - Training materials management, Training need identification and analysis, Report generation & Competency mapping, measurement of training effectiveness, MIS & reportingEmployee Engagement: Consult with CEO, CHRO, VP Sales and clients to develop plans and strategies that drive employee engagement (including large scale change efforts), Trouble shooting of employee queries/grievances.Culture: Support organizational transformation efforts with culture change, developing and implementing strategies that build the appropriate mindset and behaviors that enable business success.

Management Trainer - Conduct TNA & TNI to design and develop a training plan and a Training Calendar for Line Managers. Design & develop content. Create a learning event and drive the nominations to ensure maximum participation. Conduct and manage the end to end Training of Managers on Management, Leadership and Behavioral trainings. Ensuring timely performance & progress reporting and dashboards are published with all the stake holders. To conduct Managerial workshops, in order to build capability so that they become eligible for lateral & vertical growth.Employee Engagement Manager - Under general direction, performs a broad range of Employee Engagement duties for the Pune Location. The primary focus of the position is administering the employee retention and control attrition. Create visible impact that may involve coordination with other departments. Support projects by involvement in coordinating, prioritizing, and monitoring through their completion with accountability for end results. Maintain 90% employee retention for assigned Projects. Observe recruitment, on-boarding & induction for all new hire employees. Ensure all issues and complaints are met within 24 Hours. Conduct pre exit interviews to maximize retention.Facility Engagement Representative - Ensure successful planning, coordination & execution of all Engagement activities. Manage all vendors to ensure successful execution of the event. Drive participation and nominations with all relevant stake holders. Have been a part of org wide events like: Mphiesta – Fun and Games Bring your child to work Movie day – Corporate Communication Employee Diversity – Dress to Impress Valentine’s day – Make your own Cards Talent Hunt Etc.

Training for organizations: Infosys, Mphasis, ATOS Origin, EXL, Seed InfoTech etc. Business Development for SME: Menestys Training & Ace Trainings Market Research: Radar Global Hong KongFollowing is the list of courses that I offered:High Impact Communication Skills5 levels of LeadershipBuilding TeamsSituational LeadershipTelephone / E-mail EtiquetteBasic Etiquette and GroomingClient Interfacing SkillsAdvanced Sales TechniqueCustomer DelightBerlitz TrainingProblem Solving & Decision MakingPresentation SkillsCoaching SkillsTime ManagementPlanning & OrganizationCultural SensitivityWritten Communication SkillsVoice & Accentetc.

Manage the Training Profit Center for all in-house/client based Trainings. Publish Training Dashboards, Training Calendar and history to all Clients & stake holders. “Raise commercially agreed invoices” to all the Clients and generate revenue. Span of control: a team size of 3 HR Executives, 2 Trainers, 2 Tele Callers, and 1 Counselor. Constantly source for new Clients and ensure continual business from existing clientele. Conduct need based TNA/TNI/Gap Analysis/Training etc. Content Development & review for modules like: motivation skills, analytical skills, Call center training, listening and comprehension, etc.

Conduct Trainings Communication Skills, Telephone Etiquette, UK/US/Canadian Culture and Soft Skills. Regularly research & update Content. Identify client and business requirements (TNA/TNI). Content Development – like modules, assessments, surveys etc. Subject Matter created on Empathy v/s Sympathy, Service-No, Building Rapport, and Active/Reflective Listening. Schedule training batches & ensure timely execution.

Provide Customer Support 24X5 to Chrysler Financial Customers in Canada. Achieving & maintaining 100% C-SAT. Achieve the Call Quality target (Communication & Subject Matter) of 95% consistently. Maintain and achieve all SLA’s like AHT, TAT, 1 Call Resolution etc. Answering & assisting Customer Escalations.