Ashutosh Singh Email & Phone Number

United Arab Emirates

Being part of the team of M2M Experts to transform the existing M2M Connectivity portfolio to support UAE’s Mission Critical new IoT use cases, new applications , and maintain Du position as the innovative and lead in M2M Connectivity in UAE.Design and deliver a winning Go-To-Market, with a Customer Centric Commercial model toachieve the revenue and ARPU performance. Also, build cutting-edge new platforms to improveDu customer’s experience and productivity.Deploy new IoT technologies like NB-IoT and CATM1 solutions successfully to support the UAE’sIndustrial Revolution and put the strategy and implementation of its pillars to create enterpriseproducts across all customer journeys.ResponsibilitiesSupport in the launch an overall new M2M Connectivity product strategy which covers all UAE IoT connectivity requirements and Use case.Maintain and grow existing business revenue, execute Go to Market plans to ensure commercial growth.Monitor & report the billing and P&L of M2M Connectivity services and ensure maintaining the profitability of each solution. Interface with departments as required to ensure that the introduction and promotion of new M2M Connectivity Solutions are carried out systematically, professionally and with the support and cooperation of all concerned teams.Work with Engineering, Product Development teams to define the solution architecture, select suitable partners and operating model.Interact, coordinate, and cooperate with Product Development & Multiple Engineering departments to enhance solutions offering portfolio.Support M2M Connectivity in the customer experience lifecycle for M2M Connectivity business line Interface with Regulatory, Legal and Contracts departments as required to ensure that the compliance is as per UAE regulations, Assesses customer satisfaction in order to ensure that M2M Connectivity offering optimally addresses customer requirements

Dubai, United Arab Emirates

Develops relationships with external clients and organisations to assess their technology, support, and security needs. Provides client assessments, and pitches IT equipment and service packages during meetings or presentations. Offers innovative solutions that meet clients’ needs while remaining cost effective. Manages projects by creating timelines, adhering to budgets, and assigning staff members. Establishes client and sales goals, and tracks progress and other metrics. Maintains relationships with technology, software, and security vendors. Manages and assesses the performance of staff members who specialise in support, sales, and installation. Identifies staffing needs and works with human resources colleagues to pursue the hiring process. Specializes in IT needs and demands for a particular industry. Maintains familiarity with current and upcoming IT equipment, services, and other developments. Coordinates troubleshooting, support, and service for equipment and networks when necessary. Upholds a sense of customer service and measures client satisfaction. Attending industry events and trade exhibitions to learn about cutting edge product releases and news.Organize and lead service duties, keep an eye on the status of ongoing projects, and oversee service team members to make sure the team's goals and sales targets are fulfilled. Lead the Outage Management; promptly and professionally responding to client complaints or issues to preserve customer relationships and secure repeat business. Monitor key signature accounts for a global customer base; perform monthly customer account inspections; and provide plans for service improvement. Establish a plan for improving operations to meet international service standards and suggest solutions to meet customer business needs. Establish high-quality customer standards while adhering to SLAs and work processes, and quality standards for diverse operational areas.

Hyderabad, Telangana, India

Identified areas for customer service enhancement to improve the customer experience, tracked customer satisfaction outcomes & trends through analysis of KPIs (SLA, CSAT), and managed customer satisfaction. Cross-functionally collaborating with the team to create training and development plans; took the initiative to guide training plans based on CSAT and QA Analysis. Managed service operations for providing quality and performed reviews assessing each employee's performance and developing improvement plans. Administered the overall functioning of processes and implemented necessary measures to maximize customer satisfaction level.

Faridabad, Haryana, India

Actively participated in US Collection Process by identifying business development potential, managed risks, issues, and dependencies.

Noida, Uttar Pradesh, India

Functioned as a SPOC for all internal and external audit requirements and other relevant requirements; identified quality gaps and pushed improvements in process quality management, process improvement, and training efficiency, quality, consistency, and compliance.

New Delhi Area, India

Helped the staff with Hirecraft ERP (HRMS) and several Financial ERP modules; led the whole range of tasks involving software installation, patch application, file system maintenance, performance monitoring, and alarm troubleshooting.

Noida Area, India

Successfully completed Software Services by Qwest Currently known as the CenturyLink Project, it oversaw the migration of Qwest and Centurylink customers from the Telecom division's old system to the new system while monitoring their voice, data, and IPVT usage. conducted business-to-business calls with a network engineer in the United States and gave the engineer network information about clients.

Postgraduate Degree, Diploma In Software Engineering (Gniit)

GNIIT

Bachelor'S Degree, It

Activities and Societies: Internship3yrs diploma in Software Engineering