Customer Operations Analyst
Current- Advised clients on credit card products and security, resolving fraud prevention queries while ensuring compliance with financial security measures.- Maintained detailed operational records, identifying trends to support continuous improvement initiatives.- Utilised tools such as TSYS, Touchpoint, and Transaction Manager to manage customer accounts and ensure adherence to defined processes.- Collaborated with teams to review manual processes and implement automation for operational performance improvement.- Led cross-functional efforts to enhance the customer experience by driving efficiency improvements.