Ashutosh Agarwal Email and Phone Number
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I bring a passion for driving business outcomes through technology. Across my work in the IT products and services space, I have performed best in influencing technology delivery to outcomes that businesses desire. Strong understanding of software delivery and agile methodologies. In recent times, it has been further exciting to work with businesses to help them leverage technologies in the space of Enterprise AI, Intelligent Automation, Robotic Process Automation (RPA), Cloud and AIOps to drive customer success. My earliest experiences were in the enterprise data center, IP network services, ISP services and network management world. I have extensive experience in business technology management across various functions including client relationship management, program management, solution design, and consulting. I have worked in customer-facing leadership roles in the US, Canada, and Europe. Past experience includes setting up and running IT Infrastructure services organizations across multiple geographies. Based out of the US, led data center and IT infrastructure services programs for F500 organizations. I am also a columnist for the Future of Sourcing magazine: http://futureofsourcing.com/author/ashutosh-agarwalFunctional Focus: Strategy, Customer Success, Technology Management, Client Relationship Management, and Product Management. Domain Focus: Enterprise AI, Intelligent Automation, Robotic Process Automation (RPA), Gen AI, ML, IT Infrastructure Outsourcing, Cloud Technologies, IT Services Outsourcing/Offshoring, AIOps, IT Operations Analytics (ITOA), ISP Business, Data Communication
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Head Of Customer Success - ApacSs&C Blue Prism Oct 2022 - PresentWindsor, Connecticut, UsHeading Customer Success function for APAC covering customers across industry verticals in various sub-regions.
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Customer Success DirectorSs&C Blue Prism Nov 2018 - Oct 2022Windsor, Connecticut, UsEnabling customers in India and the larger APAC region to help scale their RPA programs and accelerate business value delivered through intelligent automation initiatives. Driving innovation in leveraging automation and cognitive technologies like Artificial Intelligence, and Machine Learning in enterprise and cloud models.
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Co-Founder, DirectorCatacient Consulting Private Ltd. Mar 2014 - Nov 2018An exciting entrepreneurial journey when I co-founded a boutique consulting firm focused on two emerging areas which have tremendous value for enterprises to gain from their IT technology investments -- Helping enterprises better manage their outsourced IT services programs and helping clients use AIOps to improve customer experience. Also was a great opportunity to leverage my passion to drive customer success and IT governance through data-driven frameworks. • For a very large bank in Canada, worked on key tracks to help them re-structure the solution, scope, SLAs, etc for what was the largest IT services outsourcing contract in Canada. The new contract had to factor cloud and automation and drive business transformation over the period of the contract. • Another interesting anchor engagement was with an established IT Operations Analytics product company whose customers were looking to expand business value from their solutions. A lot of focus on driving IT and business transformation through interesting interventions. • Worked closely with a large global IT Infrastructure services provider to help structure the overall global service delivery structure, governance, and enablement framework to ensure service delivery was aligned to customer's business. -
Associate DirectorIbm May 2013 - Mar 2014Armonk, New York, Ny, UsEvery organization finds the need to reinvent itself periodically. These experiences are interesting at the same time bring out leadership traits where it is important to influence a diverse set of stakeholders often in different geographies to carry the organizational change management mandate. Led some of such tracks on client relationship management and governance for a global transformation program at IBM Global Technology Services (GTS), reporting to the GTS India center head. -
Sector Lead - Uk & IrelandIbm Jun 2012 - Apr 2013Armonk, New York, Ny, UsResponsible for delivery of all IT services programs offshored to India from the UK and Ireland. Portfolio had customer engagements across the whole gamut of industry verticals.
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Sector Lead - Specialized AccountsIbm Oct 2010 - May 2012Armonk, New York, Ny, UsAn intense period where I was responsible for turning around chronically troubled accounts (due to delivery and P&L challenges) across sectors and geographies. It was interesting to bring past learnings and also drive this transformation in a highly matrixed and dispersed organization like IBM. Had a wonderful chance to put into practice my passion for a data-driven approach to improve customer satisfaction: breaking down enterprise expectations into IT service delivery goals and then rallying large delivery teams towards them. Great turnaround stories came out!Interestingly, the themes were similar in most cases. It helped the team members better understand the client's business and where each of their work stood in the client's business.
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Practice DirectorTata Consultancy Services Apr 2008 - Sep 2010Mumbai, Maharashtra, InThis was a delivery leadership role for a Fortune500 manufacturing major where we were transitioning (and a hostile transition at that) from an entrenched incumbent and some big data center moves thrown in the mix. The offshore readiness in terms of infrastructure, tools platform, and teams was another big program that was running in parallel even as we were driving transition milestones and engaging with the client's IT and business leaders. We eventually met all major transition schedules within the target costs. -
Global Program DirectorTata Consultancy Services Oct 2004 - Mar 2008Mumbai, Maharashtra, InBy far the most enriching, intense, and rewarding assignment in my career thus far. I was asked to step in and lead the global delivery program for a Fortune500 client where the transition had gone terribly awry. It was also the most complex and largest-ever program that was handled by the company till then. It was also my first assignment in a delivery role. I was based out of Lexington, KY in the US and worked directly with the CIO and his team. The IT Infrastructure program had major data centers and delivery locations in the US, Europe, and Asia. We eventually turned around the program and expanded the footprint to take over new lines of service. Made some great friends and professional contacts too in this period.Earlier was part of the core team that formed the IT Infrastructure Services practice at TCS.
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Senior Product Marketing ManagerZoho Corporation Jan 2003 - Aug 2004Chennai, Tamil Nadu, InProduct Marketing function for carrier-class and later enterprise-class software products in the space of systems management, network management, and application performance management. As the company morphed into several mini-organizations, I led one such mini-organization leading the development and enablement of an enterprise-class configuration management platform under the ManageEngine portfolio.
Ashutosh Agarwal Skills
Ashutosh Agarwal Education Details
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Xlri JamshedpurMarketing And Finance -
Motilal Nehru National Institute Of TechnologyElectronics And Telecom Engineering
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Sri Shivaji Science College, NagpurXii
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St. Xavier'S School, Doranda, RanchiIcse - X
Frequently Asked Questions about Ashutosh Agarwal
What company does Ashutosh Agarwal work for?
Ashutosh Agarwal works for Ss&c Blue Prism
What is Ashutosh Agarwal's role at the current company?
Ashutosh Agarwal's current role is Head of Customer Success - APAC | Enterprise AI, Intelligent Automation.
What is Ashutosh Agarwal's email address?
Ashutosh Agarwal's email address is as****@****ent.com
What is Ashutosh Agarwal's direct phone number?
Ashutosh Agarwal's direct phone number is +164684*****
What schools did Ashutosh Agarwal attend?
Ashutosh Agarwal attended Xlri Jamshedpur, Motilal Nehru National Institute Of Technology, Sri Shivaji Science College, Nagpur, St. Xavier's School, Doranda, Ranchi.
What are some of Ashutosh Agarwal's interests?
Ashutosh Agarwal has interest in Music, Mentoring, Long Distance Running.
What skills is Ashutosh Agarwal known for?
Ashutosh Agarwal has skills like Outsourcing, Program Management, It Service Management, Pre Sales, It Strategy, Strategy, Management, Service Delivery, Vendor Management, Global Delivery, Business Development, It Outsourcing.
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