• Responsible for managing engagement economics, ensuring compliance with quality standards, and maintaining robust risk management practices for all engagements.• Lead and oversee large-scale IT and cyber transformation projects, for EMEA and global clients.• As a proponent of innovation, collaborates with the team to enhance service delivery and explore new business prospects.• Inspires, leads and develops a team of professionals in the delivery of a world-class customer service… Show more • Responsible for managing engagement economics, ensuring compliance with quality standards, and maintaining robust risk management practices for all engagements.• Lead and oversee large-scale IT and cyber transformation projects, for EMEA and global clients.• As a proponent of innovation, collaborates with the team to enhance service delivery and explore new business prospects.• Inspires, leads and develops a team of professionals in the delivery of a world-class customer service experience. Show less

• Oversee the development of new applications, including planning, and managing the project from start to finish.• Directs all activities related to the design, analysis, coding, testing and deployment of applications software.• Responsible for the design and implementation of Cloud Infrastructure Architecture.

• In charge of a team consisting of Senior System and DevOps engineers, Database Administrators and Scheduling experts based in Mauritius and France.• Responsible for the operations of over 50 application software developed internally and hosted in SAAS mode for external clients in Europe, Maroc and South America.• Responsible for the IT Infrastructure operations of the group of companies. Manage the day-to-day activities of the team, together with project work, incident handling, and… Show more • In charge of a team consisting of Senior System and DevOps engineers, Database Administrators and Scheduling experts based in Mauritius and France.• Responsible for the operations of over 50 application software developed internally and hosted in SAAS mode for external clients in Europe, Maroc and South America.• Responsible for the IT Infrastructure operations of the group of companies. Manage the day-to-day activities of the team, together with project work, incident handling, and contributing to the short- and long-term IT vision of the company as member of a high-level committee.• Assist in Cloud, IAAS or PAAS platform set up.• Promote a healthy working environment leading to staff engagement and wellbeing. Define and assess staff KPI and conduct regular individual meetings to identify any pain areas Show less

• In charge of the following teams: Infrastructure Systems team, Customer Call Centre Supporting team, Firewall Security team ,POS and Access Control team. Daily activities went along the principles of management, and consisted in the planning, organising, leading and controlling the team members to meet short and long team goals.• Setting up Call Centres from scratch, locally and overseas, as part of the SFR Business merge within the group of companies. Managing the IT WAN Infrastructure… Show more • In charge of the following teams: Infrastructure Systems team, Customer Call Centre Supporting team, Firewall Security team ,POS and Access Control team. Daily activities went along the principles of management, and consisted in the planning, organising, leading and controlling the team members to meet short and long team goals.• Setting up Call Centres from scratch, locally and overseas, as part of the SFR Business merge within the group of companies. Managing the IT WAN Infrastructure of datacenters, tools, guidelines and applications to support around 4000 users and computers.• Lead/ Managed / Assisted in the following major projects; Mail Exchange Migration for internal users, Citrix XenApp migration and deployment for internal and external users, in-house developed CRM software migration, Human Ressources and Payroll software migration and acquisition/merge of new companies to the existing group. Show less

• Lead and completed Active Directory domain consolidation project for Mauritius, Reunion, France and Antilles branches within Outremer Telecom group of companies, forging into one and unique domain as per Microsoft recommendations for optimized use of resources.• Established centralised management systems for group of companies for configuration and unattended deployment of operating systems and applications.• Took ownership of all internally used applications and manage the upgrades… Show more • Lead and completed Active Directory domain consolidation project for Mauritius, Reunion, France and Antilles branches within Outremer Telecom group of companies, forging into one and unique domain as per Microsoft recommendations for optimized use of resources.• Established centralised management systems for group of companies for configuration and unattended deployment of operating systems and applications.• Took ownership of all internally used applications and manage the upgrades and deployments as well as troubleshooting any existent issues to bring systems to reliable and optimum running state.• Responsible for administration of around 300 critical servers in Datacenters distributed in different countries with the group and ensured their availability through monitoring tools and security through patch management, VLAN segregation, firewall and network access.• Responsible for deployment, maintenance and evolution of the infrastructure platforms (Citrix and VMware) to support market standards and leading products.• Autonomy to invest in dedicated research work to sought out latest technology, trends and leading IT practices, and present proof-of-concept ideas to implement into the business to improve the overall company’s IT infrastructure.• Technical lead for Active Directory, Citrix Xenapp platform, Group Policy Objects, Idactis Security Solution for controlled access and SSO functionalities, Microsoft Solutions (WSUS, WDS/MDT, DFS, SCCM, Exchange Mail, etc) and Security of IT Infrastructure. Show less

• Lead for a Security Project for the Upgrade and Deployment of Symantec Endpoint Protection Security Suite for above 5000 clients for the Government of Mauritius.• Acting in a development lead capacity for both internal and external clients, defining priorities and assigning project tasks, providing guidance and resolving issues.• Ensure applications, services and support meet the business requirements and goals, satisfy end-user needs, and identify and resolve any outstanding systems… Show more • Lead for a Security Project for the Upgrade and Deployment of Symantec Endpoint Protection Security Suite for above 5000 clients for the Government of Mauritius.• Acting in a development lead capacity for both internal and external clients, defining priorities and assigning project tasks, providing guidance and resolving issues.• Ensure applications, services and support meet the business requirements and goals, satisfy end-user needs, and identify and resolve any outstanding systems issues. Show less

• Held multifaceted responsibilities to administer support and maintain high uptime availability of IT operations, services and connectivity in a Wide Area Network infrastructure that supported staff of over 700 personnel and 20 interconnected sites.• Responsible for IT Governance over WAN infrastructure and ensured highest standards of Information Security are constantly reviewed and maintained through Access Controls, Communications Security, Risk Management, Business Continuity, Computer… Show more • Held multifaceted responsibilities to administer support and maintain high uptime availability of IT operations, services and connectivity in a Wide Area Network infrastructure that supported staff of over 700 personnel and 20 interconnected sites.• Responsible for IT Governance over WAN infrastructure and ensured highest standards of Information Security are constantly reviewed and maintained through Access Controls, Communications Security, Risk Management, Business Continuity, Computer Architecture, Operations Security, Best Practices and Policies.• Spearheaded completions of two major migrations to bring systems up to date to Windows 2008 R2 Active Directory domain and Exchange 2010 Email Server.• Responsible for general IT Audit and Excellence Award assignments based on ISO/IEC and COBIT standards.• In charge of the Management, Planning, Design, Budgeting, Installation, Configuration and Support of various complete network infrastructure projects (Windows Active Directory Domain, Antivirus, Backup, VPN and Firewall Solutions) both locally and overseas.• Business Consulting and Project Coordination – Presales Meeting, Designs and Solutions, liaising with 3rd party suppliers, Quotations and Proposals handling for Hardware/Software, Microsoft and Symantec Licensing, Implementation of Projects and Documentation.• Implementation and testing of Disaster Recovery Plan – Deploying Backup Solutions for data and systems. Recovering major Active Directory and Exchange Server systems from crash to fully working order in accordance to Recovery Time Objective (RTO) or Recovery Point Objective (RPO) defined.• Involved in the development of IT Security Policies, End-User Security Policies, User Registration and Deregistration Forms, Disposal of Assets Procedures, Access Control Lists and other IT related procedures. Show less

Provide 1st/2nd line support to customers while delivering effective resolution of problems within definite SLA’s• Assign different levels of permissions though domain and local policies for secure access to network resources

• Provide customers with first line support, problem resolution and information as defined by SLAs.• Act as a liaison point between customers and technical resolution teams and correctly assign problems to internal support groups and third party vendors.• Accurately allocate customer requests through the business management system and escalate paths as necessary.