• Worked with multiple clients to assess current Atlassian tool environment and provide recommendations regarding best options to migrate/move data to Atlassian Cloud or on-prem instance.• Worked independently to plan and execute test migrations of Jira and Confluence, as well as plugins as required based on client’s needs• Provided UAT support after test migrations as client’s users verified/tested the migration to new environment• Researched and discovered opportunities to reduce cost of Atlassian tools by reducing the number of plugins as well as simplifying environment to reduce hardware resource needs.• Planned and executed migrations of Jira and Confluence as well support after the migration as needed

• Successfully migrated 3 projects from previous Jira instance into new Jira instance that already contained multiple projects that had potential conflicts as well as version differences of Jira software.• Created from scratch 8 Jira Service Desk projects in new environment (more in progress)• In process of migrating from on-prem to Atlassian Cloud• Supported users as needed as well as modifications of existing projects/workflows/fields/screens/users as needed.• Provided expert level advice/input/implementation with C-Level executives on new projects and workflows to address major deficiencies in older/previous automation process/procedures.• Configured, supported, setup new UrbanCode Deploy instance to automated deployments of custom software.• Provided crucial Change Management process/procedure creation process to move to a common/consistent process across multiple different product teams (each with their own individual processes).

• Administrator for older ticketing system (TeamTrack (Serena Business Manager)).• Led migration effort from TeamTrack to Jira on-prem instance and took over administration for Jira.• Onboarded 5 other product development and operations teams onto same Jira instance with completely different projects, workflows, and requirements.• Created multiple post-function custom scripts groovy to automate different items that were not available via the purchased add-ons. This included the setting of approvers field based on user groups based on the values of other fields, validation of values of multiple fields (Start and end date fields for production changes), ensuring values of fields were valid (end date could not be earlier than start date). • Supported users as needed as well as modifications of existing projects/workflows/fields/screens/users as needed.• Proficient in major add-ons like ScriptRunner, Jira Miscellaneous Workflow Extensions (JMWE), Clone Plus, Slack integration.• Provided expert level advice/input/implementation with C-Level executives on new projects and workflows to address major deficiencies in older/previous automation process/procedures.• Provided crucial Change Management process/procedure creation process to move to a common/consistent process across multiple different products (each with their own separate processes).• Created and maintained multiple webhook integrations for notifications to Slack channels and emails for tickets created/assigned to groups.

SRE Team Member 03/2019 - 09/2019• Embraced automation over manual effort and tasks as well as viewing problems/incidents as opportunities to improve the overall platform and services.• Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning for platform designed to support dozens of different product groups all with different needs and specifications.• Ensured that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups and possible high availability setups.• Redis, Kafka, New Relic, Graphite as well as Kubernetes.Senior Deployment Manager 05/2011 – 03/2019• Lead the Deployment, Launch, and Continual Improvement of New Technologies & Process Automation• Collaborated with internal teams to generate high quality, cost effective solutions in very short periods of time.• Simultaneously managed multiple projects and tasks while effectively influencing, negotiating, and communicating with internal business partners, contractors and vendors.• Supported current production activities when required to ensure high availability of the production systems related to new technologies• Lead continuous improvement processes to improve machine uptime and reduce software breakdowns related to new technologies• Troubleshot and resolved automation process breakdowns and quality issues related to new technologies• Managed the design, implementation, and fully document improvements and modifications related to new technologies• Reduced customer outage windows from 10+ hours to less than 10 minutes, in 90% of the major release deployments, less than 5 minutes.• Increased rate of deployments from 5 days to less than 6 hours total for all production environments.

• Strong software deployment management experience • Strong ability to build and maintain relationships at all levels • Detail orientated with the ability to understand each project stream and deliverables involved • Ability to take ownership and deliver • Drove IT projects to ensure outcomes were met to include leadership engagement, planning, implementation strategy, and ongoing operational planning• Defined and ensured that implementation protocols, policies, procedures and quality metrics were followed and enforced• Managed working relationships with management team and staff in IS&T, collaborating on the resolution of issues, department goals and objectives• Developed quality metrics to assess the overall success of the implementation team with routine reporting to senior leadership• Promoted staff development and growth by providing guidance on development plans and recommended training opportunities for each staff member

• Responsible for assisting the Store Manager with leading, directing, and motivating a commissioned sales team in order to achieve the overall company sales objectives.• Drove overall store profitability through positive customer interactions• Drove total end to end store sales and solutions by enabling and empowering employees to build profitable customer relationships• Motivated staff to focus on relationship selling, execution of growth strategies, and provide excellent service• Developed employee's business acumen by coaching and inspiring teams to effectively utilize full range of solutions, growth products and strategies to solve customer needs• Built and sustained sales culture where employees understand skills and behaviors required to deliver business results• Led employee on-boarding, training, development, coaching, regular One-on-Ones, work direction, and performance management• Performance managed employees, ensuring clear understanding of expectations for their role

Heavy use of OOA and OOD techniques to design and implement the Network Management System (NMS), a suite of Java based telecommunication programs to control and administer satellite and modem connections. This application suite is the foundation of Hitachi's telephone network solutions for hundreds of hotels in the United States. Duties included designing User Interfaces using JNI to integrate legacy C++ code and developed custom reports to relay various hotel statistics to the administrator. Used Visual Café Enterprise Edition Version 3.1, Crystal Reports 8.5, MS Visual C++ 6.0, MS SQL Server 7.0, Java Swing, JNI, cBase, and PBX.