Ashwag Fallatah Email & Phone Number

Riyadh, Saudi Arabia

Managed a luxury residential compound in Saudi Arabia (serving 5,000 residents from 75 countries), ensuring personalized, high-quality service delivery by maintaining best-in-class service standards. Deliver leadership to oversee the resort's accommodation facilities and manage operational and guest-related aspects. Conduct market research and competitor analysis to stay informed of industry trends. Oversee commercial leasing functions; manage shop rentals / vendor relationships and ensure… Show more Managed a luxury residential compound in Saudi Arabia (serving 5,000 residents from 75 countries), ensuring personalized, high-quality service delivery by maintaining best-in-class service standards. Deliver leadership to oversee the resort's accommodation facilities and manage operational and guest-related aspects. Conduct market research and competitor analysis to stay informed of industry trends. Oversee commercial leasing functions; manage shop rentals / vendor relationships and ensure timely lease renewals and rent payments. Administer accommodation service budgets and control utilities, maintenance, and staffing costs. Coordinate guest billing and payment processes, demonstrating strong attention to detail.• Improved guest satisfaction rating by 15% by addressing pain points while preparing budget reports for the finance function. • Reduced operational costs and boosted revenue growth by negotiating vendor contracts and steering marketing initiatives.• Ensured operational continuity during COVID, executing protocols, social distancing measures, and remote check-in systems. • Manage daily operations of resort accommodations, including villas and apartments, while maintaining the highest standards of cleanliness, safety, and maintenance and coordinating regular inspections.• Launched a recycling program, increasing environmental awareness and resident participation in the initiative.• Led maintenance department in addressing resident requests and resolving guest complaints, achieving high satisfaction levels.• Created memorable guest experience by streamlining check-in / check-out processes, handling inquiries, and resolving issues.• Built a high-performance work culture by conducting training sessions and motivating housekeeping / maintenance staff.• Enforced compliance with local health, safety, and fire regulations and implemented standards to drive the guests’ well-being. Show less

Riyadh, Saudi Arabia

Maintained the highest standards of deliverables and built a vibrant commercial environment by providing operational leadership. Ensured seamless running of facility operations while maintaining high-quality service standards. Resolved critical issues, built solid partnerships and managed client services for residential and commercial properties.• Achieved a 45% increase in sales by establishing customer platforms for displaying USPs.• Steered sales, marketing, and guest… Show more Maintained the highest standards of deliverables and built a vibrant commercial environment by providing operational leadership. Ensured seamless running of facility operations while maintaining high-quality service standards. Resolved critical issues, built solid partnerships and managed client services for residential and commercial properties.• Achieved a 45% increase in sales by establishing customer platforms for displaying USPs.• Steered sales, marketing, and guest relations initiatives for a large-scale resort complex comprising 1,022 residential units and 16 commercial shops and a diverse community of 3,000 residents from 59 nationalities.• Drove occupancy rate and revenue growth by executing strategic marketing initiatives for residential / commercial properties.• Maintained the financial health and success of the resort by coordinating the budgeting and financial planning aspects.• Delivered exceptional customer service, resolving customer complaints and maintaining clear staff communication. Show less

Saudi Arabia

Saudi Arabia

Master’S Degree Organizational Communication

Organizational Communication where I can be able to work alongside peers in a way that contributes to the success of the company.

Bachelor’S Degree Nutrition & Food Science