Building Dejunk, a sustainable fashion brand that gives new life to discarded textiles. We turn waste into something meaningful, all without harmful chemicals or water! Focused on making a bigger impact, I'm actively expanding Dejunk's impact through innovative strategies and fostering continuous growth. This includes leading a talented team, ensuring long-term financial health, and representing Dejunk at stakeholder meetings to collaborate towards a more sustainable fashion future.

Handling complex banking issues like Escheatment and Fraud, I tackled escalations. I audited documents for lost, unfunded, or non-received prepaid cards (Gift Cards, Bluebird, Serve, Target). I also helped customers link bank accounts to prepaid cards and resolve reloading problems.Responding to faxes and emails, I activated non-functioning cards and processed address changes and legal name changes for Serve and Bluebird cards. My dedication paid off - I reduced turnaround times by 7… Show more Handling complex banking issues like Escheatment and Fraud, I tackled escalations. I audited documents for lost, unfunded, or non-received prepaid cards (Gift Cards, Bluebird, Serve, Target). I also helped customers link bank accounts to prepaid cards and resolve reloading problems.Responding to faxes and emails, I activated non-functioning cards and processed address changes and legal name changes for Serve and Bluebird cards. My dedication paid off - I reduced turnaround times by 7 days, winning a Reward Blue Award! Using my skills in spotting fraud, I helped implement stronger security measures. Even earned "Rockstar" status for outstanding resolutions. Show less

I tackled challenging customer escalations across various American Express products and markets, including regulators. I streamlined the process by logging all inquiries, then dove deep to research and resolve issues with credit cards, prepaid cards, and features. Focused on improvement, I identified ways to better serve customers and set clear expectations to prevent problems and keep things running smoothly, all while following US banking regulations.