Roles Complete ownership of IT Service Desk, Desktop support, Data-center & Asset Management Handling Escalations and Grievances (Internal & External). Accountable for Budgeting Capex/Opex for IT Operations for Noida Office. IT Procurement (Product compression in terms of cost and features / capabilities). Procurement of New Hardware and Software basis Projection shared by Business / HR. Building and maintaining healthy business relations with customers, enhancing customer satisfaction matrices by achieving delivery & service quality norms. AMC / Contracts Renewals. Subscriptions Renewals. Creating & finalizing BOM (Bill of Material) / BOQ (Bill of quantity) Project implementation / enrollment. New location setup and shifting. Performance monitoring of team members & conducting training session basis business requirement and processes. SLA Management (Internal and External) Vendor Management, Finalizing SOW, SLAs for contracts. Data Reconciliation for Internal Audits. Compliance management, System Hardening as per co. compliance's. Policy Review and updation. Ensure up-time for systems and IT Infra as per agreed SLAs. Ensure timely physical verification of all IT Assets and submitting the report to Finance and key stock holders

 Coordination with Software Vendor for HIS customization Cross checking the HIS to enable organization Business rules incorporation. Find out the Vital Gaps in current system and customization. Take the requirements from respective users and coordination with software vendor for accordingly customization. IT & Network Infrastructure management. Performing a key role in New HIS (Hospital Information system) Implementation for the organization. Setting up and upgrading existing infrastructure which can support new software. Coordination with all software and hardware vendors. Managing installation of production server for new HIS. To ensure that all computer related equipment /networking components/software function smoothly. To keep track of various software/hardware complaint from different departments. Intranet Email Id Creation and configuration. To attend all problems/complaints from senior Managers/Senior Consultants’ Office and other Management Personnel. To keep regular backup of all software and database. To understand all controls and checks that is in place for various activities. To provide intranet and internet mail id to Hospital staff. Configure Intranet and internet mail id to concern employee’s outlook. To provide proper training to IT and user staff to understand and user various application software.

 IT & Network Infrastructure management. Performing a key role in New HIS, CIS, Imaging software Implementation for the organization. Setting up and upgrading existing infrastructure which can support new software. Coordination with all software and hardware vendors. Managing installation of production server for new HIS, CIS. Installed and managing Entirely new Domain on Windows 2003 Enterprise Server with Additional Domain Controller(with DNS replication) Successfully implemented RIS server to install Windows XP on Network.  Configured VPN server to allow other network to access organization Network. Defining new users and groups to authenticate user into Domain. Configured Routing and remote access service to configure Windows server work as router. (Provide ability to communicate two logical different networks). Technical support for IT team other staff and Software vendors. Handling 11 Dell 610 Power Edge (8 working on Red Hat 3 working on Windows 2003 server). Configured Windows 2003 server as router to for routing of logical different IP address within the network. Software troubleshooting: Resolving any Operating system / application / user training related issues and making reports and queries to fulfill the requirement of various departments. Heading a team of 4 engineers. To understand the role of each equipment /networking components/software installed at institute. Server Installation, Maintenance, backup and restore. Creating and implementation of Server Database instance for previous year data which provide lab reports of previous patients. Disaster Server installation and Maintenance and regular updates.

 IT & Network Infrastructure management Software troubleshooting: Resolving any Operating system / application / user training related issues and making reports and queries to fulfill the requirement of various departments Network management: Ensuring 100% uptime of entire computer network  Handling a Network of 70 nodes. Maintain minimum Hardware failure in office. Maintain minimum Network failure in office. And maintain minimum downtime for hardware, network and internet in Office. Outlook configuration Backup and creating rules. Antivirus Management and printer management. Load balancing router handling. Wireless router handling. Norton Ghost to make system up in very short time. EPBAX system and vendor management (Panasonic/Digital). Vendor Coordination. Coordination with Head Office for new Software and Network updates. Handling call from various departments. Reporting to VP-IT of the company and General Manager Delhi Branch

 IT & Network Infrastructure management Software troubleshooting: Resolving any Operating system / application / user training related issues and making reports and queries to fulfill the requirement of various departments Network management: Ensuring 100% uptime of entire computer network  Handling a Network of 70 nodes. Maintain minimum Hardware failure in office. Maintain minimum Network failure in office. And maintain minimum downtime for hardware, network and internet in Office. Outlook configuration Backup and creating rules. Antivirus Management and printer management. Load balancing router handling. Wireless router handling. Norton Ghost to make system up in very short time. EPBAX system and vendor management (Panasonic/Digital). Vendor Coordination. Coordination with Head Office for new Software and Network updates. Handling call from various departments. Reporting to VP-IT of the company and General Manager Delhi Branch