Client - WPPRoles & Responsibilities:• Working on Remediation project.

Client - Alcatel Lucent.Roles and Responsibilities: • Troubleshooting Network issues related to LAN/WAN.• Change Management.• Troubleshooting s/w & h/w related issue for Cisco, Aruba & Alcatel Lucent.• Mentoring of L1/L2 level Engineers.• Co-ordinate with Advance TAC & Cross functional teams on complicated issues.

Client - DNB BankRoles and Responsibilities: • Provided 24x7 technical offshore support, monitored network performance, operations & maintenance of Datacenter, configuration and upgrades of routers and switches and provided remote support for about 200+ Domestic and International sites.• Provided support for users during both business and non-business hours.• Prepare reports on data center efficiency capacity report, router backups, inventory list to improve function.• Ensured Data Center uptime time 24X365.• Arranged hardware returns of materials with RMA.• Provided support on Network audit, preparing implementation plan and role of Doer and Checker in change requests.

Roles and Responsibilities: • Troubleshoot Level 3 Network issues related to 2G, 3G and 4G services.• Troubleshooting s/w & h/w related issue for Cisco, Huawei, Alcaltel and ZTE devices.• Early resolution of Critical Cases (Sev1).• Expert in Root Cause Analysis.• Mentoring of L1/L2 level Engineers.• Co-ordinate with Advance TAC & Cross functional teams on complicated issues.

TAC support for Nexus Platform.

•Manage global and local MPLS IP VPN services and the team of TAC L1.5 engineers.•Handling end to end severity 1, 2, 3 and 4 trouble tickets including Change request and Service request.•Troubleshooting issues related to WAN/LAN.•Troubleshooting IP link related issues like link failure, config mismatch , latency , packet drops.•Responsible for Incident management cycle including ticket assignment, troubleshooting, necessary escalations, resolution, documentations, chorological report &RFOs.•Holding ownership of the incident management, coordinate and troubleshoot with external &internal entities for efficient resolution that to meeting target SLA’s & service availability (99.999)•Review areas and operational processes for continuous efficiency improvement within the TAC.•Coordinating with the different providers across the globe to resolve the line issues while doing the Test & Turn-up with the help of field support team.•Coordinating with Cisco TAC for complex issues and with vendors for hardware replacement.•Proactive Monitoring for Managed Customers.

•Worked as a part of IP MPLS VPN AS 4755 for 2.9 years managing end to end troubleshooting, handling severity 1 and 2 tickets, Provisioning of Circuits/ Services L3VPN/L2VPNs, coordinating with Last Miles, other ISP's and also internal teams. Worked on both backbone as well as more focused on solving customer side CPE links basically Routing issues, Packet Drops, Latency, BGP, OSPF, EIGRP, on Cisco, Juniper devices.•Joined TCL and worked for 2 year in different teams (RFO Team, SOC VPN Team) as a Level 1 and Level 2 Network Engineer for a customer facing team where I was involved in troubleshooting, ticket booking, handling customer calls and Coordinating with the different providers across the globe.•Got moved in an internal job posting to IP MPLS provisioning team for Tata subsidiary NEOTEL post two year where my role was taking Provisioning of Circuits/ Services L3VPN/L2VPNs/Internet as per customer requirement on day to day basis.•Testing the configured customer services to the deliverable parameters (SLA) before handing them for further support to NOC.•Implementing QOS on PE and CE , upgrading bandwidth as per client requirement.•Cisco IP Solution Center: A cisco tool to configure/provisioning services.