Driving and accomplishing logistics sales and managing human resources, accounts payable/receivable, and compliance for the US logistics and supply chain sector. Building relationships that reinforce business growth, operational efficiency, and regulatory adherence. Leading cross-functional teams and developing strategic initiatives that enhance overall performance# Oversee all sales and operational functions, implementing strategies that optimize revenue and operational performance.#… Show more Driving and accomplishing logistics sales and managing human resources, accounts payable/receivable, and compliance for the US logistics and supply chain sector. Building relationships that reinforce business growth, operational efficiency, and regulatory adherence. Leading cross-functional teams and developing strategic initiatives that enhance overall performance# Oversee all sales and operational functions, implementing strategies that optimize revenue and operational performance.# Manage HR functions, including recruitment, training, and employee engagement initiatives to attract and retain top talent.# Ensure compliance with federal and state regulations while maintaining high standards of corporate governance. Show less

Managing digital BPO, KPO, digital marketing, and IT support sectors. Driving operational excellence, fostering innovation, and implementing strategic initiatives that enhanced business performance and customer satisfaction. Emphasizing on collaboration, data-driven decision-making, and continuous improvement.# Oversaw the successful execution of large-scale BPO projects, achieving increase in efficiency while reducing operational costs.# Led KPO teams in delivering high-value… Show more Managing digital BPO, KPO, digital marketing, and IT support sectors. Driving operational excellence, fostering innovation, and implementing strategic initiatives that enhanced business performance and customer satisfaction. Emphasizing on collaboration, data-driven decision-making, and continuous improvement.# Oversaw the successful execution of large-scale BPO projects, achieving increase in efficiency while reducing operational costs.# Led KPO teams in delivering high-value insights and analytics solutions to clients, resulting in improved decision-making and growth in client engagement.# Developed and implemented digital marketing campaigns that increased online visibility and lead generation across various channels on social media.# Provided IT support, streamlining processes and implementing systems that enhanced user experience and reduced support tickets. Show less

Dedicated and results-driven Collection Lead. Extensive experience in managing overdue accounts and optimizing debt recovery processes for Vodafone. Proven track record in enhancing collection rates, improving customer relations, and implementing effective strategies to minimize bad debt. I thrive in dynamic environments, leveraging analytical skills and relationship-building techniques to achieve targets and align with organizational goals.# Successfully managed the collection of overdue… Show more Dedicated and results-driven Collection Lead. Extensive experience in managing overdue accounts and optimizing debt recovery processes for Vodafone. Proven track record in enhancing collection rates, improving customer relations, and implementing effective strategies to minimize bad debt. I thrive in dynamic environments, leveraging analytical skills and relationship-building techniques to achieve targets and align with organizational goals.# Successfully managed the collection of overdue bills for the Vodafone zone, achieving significant improvement in collection rates.# Developed and implemented targeted collection strategies that reduced the average overdue period, enhancing cash flow.# Fostered strong relationships with customers through effective communication and support, resulting in improved customer satisfaction scores.# Analyzed collection data to identify trends and areas for improvement, leading to process enhancements that streamlined operations. Show less

Dynamic Retail Operations Manager with a proven track record of successfully overseeing 14 retail showrooms across the zone. Expertise in managing collections, enhancing customer retention, driving sales through upselling strategies, and consistently improving customer satisfaction (CSAT) scores. Adept at analyzing performance metrics, including mystery shopping results and store profitability, to implement strategic initiatives that enhance operational effectiveness and maximize revenue.#… Show more Dynamic Retail Operations Manager with a proven track record of successfully overseeing 14 retail showrooms across the zone. Expertise in managing collections, enhancing customer retention, driving sales through upselling strategies, and consistently improving customer satisfaction (CSAT) scores. Adept at analyzing performance metrics, including mystery shopping results and store profitability, to implement strategic initiatives that enhance operational effectiveness and maximize revenue.# Managed a network of 14 retail showrooms, achieving increase in collections and improving retention rates through targeted customer engagement strategies.# Implemented upselling techniques that contributed to an overall sales increase across showrooms.# Improved CSAT scores through comprehensive training programs for staff, focusing on customer experience and service excellence.# Enhanced mystery shopping scores by developing action plans based on feedback, leading to improved service delivery and store performance.# Analyzed store profitability metrics to identify opportunities for cost reduction and revenue optimization, resulting in improved overall profit margins. Show less

Results-oriented Telecommunications Operations Manager with extensive experience in handling inbound and outbound communications, televerification processes, and managing dealer and retailer helplines. Proven ability to enhance customer satisfaction through effective communication strategies and operational efficiency. Skilled in training teams, optimizing processes, and ensuring seamless service delivery that aligns with organizational goals# Successfully managed inbound and outbound… Show more Results-oriented Telecommunications Operations Manager with extensive experience in handling inbound and outbound communications, televerification processes, and managing dealer and retailer helplines. Proven ability to enhance customer satisfaction through effective communication strategies and operational efficiency. Skilled in training teams, optimizing processes, and ensuring seamless service delivery that aligns with organizational goals# Successfully managed inbound and outbound communication channels for Vodafone, achieving increase in customer satisfaction scores through improved response times and service quality.# Implemented efficient televerification processes that enhanced data accuracy and integrity, leading to a reduction in verification errors.# Oversaw dealer and retailer helplines, providing timely support and resolving inquiries, significantly improving dealer satisfaction ratings.# Developed training programs for helpline staff focused on product knowledge, customer interaction, and service excellence, resulting in improvement in helpline metrics. Show less

Dedicated BPO Operations Assistant Manager with experience in managing operations within the Business Process Outsourcing sector. Proven expertise in optimizing processes, enhancing service delivery, and leading cross-functional teams to achieve operational excellence. Strong focus on quality assurance, client relationship management, and employee engagement to drive performance improvements.# Successfully led a team of associates in achieving improvement in service level agreements… Show more Dedicated BPO Operations Assistant Manager with experience in managing operations within the Business Process Outsourcing sector. Proven expertise in optimizing processes, enhancing service delivery, and leading cross-functional teams to achieve operational excellence. Strong focus on quality assurance, client relationship management, and employee engagement to drive performance improvements.# Successfully led a team of associates in achieving improvement in service level agreements (SLAs).Implemented process improvements that resulted in reduction in operational costs while maintaining high-quality service levels.# Developed and executed training programs that enhanced team performance, resulting in increase in employee satisfaction as measured by internal surveys.# Collaborated with clients to deliver customized solutions that improved overall business performance and client retention rates year-over-year. Show less

Customer Service Representative experience at Capital One Bank, specializing in handling dispute correspondence and providing exceptional service in the financial services sector. Adept at resolving customer inquiries, managing complex dispute cases, and ensuring compliance with banking regulations. Known for delivering timely and effective communication, while building strong relationships with customers and internal teams# Successfully managed and resolved dispute correspondence cases… Show more Customer Service Representative experience at Capital One Bank, specializing in handling dispute correspondence and providing exceptional service in the financial services sector. Adept at resolving customer inquiries, managing complex dispute cases, and ensuring compliance with banking regulations. Known for delivering timely and effective communication, while building strong relationships with customers and internal teams# Successfully managed and resolved dispute correspondence cases, achieving a resolution rate which contributed to improved customer satisfaction scores. Show less

Dynamic Call Center Executive and TL with experience in the telecom industry, specializing in manpower management, quality assurance, and training coordination at Airtel. Committed to enhancing operational efficiency and customer satisfaction through effective team leadership, robust quality control protocols, and comprehensive training initiatives. Proven track record in performance reporting and data analysis to drive continuous improvement in service delivery.