- Leading the efforts towards product development for new geos according to their local regulations in tandem with Legal and Data privacy Team. - Setup new geos(e.g. UK) and supporting Internal and External processes for smooth functioning. - Leading the on field efforts/support to manage the device health aspects with Field engineers and other FMCs supporting the engagement. - Established excellent relationship with customers impacting the growth of business within a geo and to new geos. - Enabling customers with data showing value to get more investments internally. - Established metrics to track performance and frequent cadence to enable tracking and reporting. - Executive reviews with AMZ to align goals and vission - Efficiently managing the process of Reqirement gathering/Internal teams task tracking/timely delivery and giving a progress view at all times. - Conducting regular WBR, MBR, QBR(Onsite) and Executive reviews. - Leading a team of CSMs from functional perspective to bring in best practices, expectation settings, regular checks and follow through methodologies. - Leading initiatives related to bringing in contractual clarities with addendums for better operations with customers.

Helping leading organizations progress in their GRC Journey and map their current needs to IT Tools/Applications for their GRC programs to make better decisions, manage risk & regulatory challenges, reduce cost and enhanced control. -Key responsibilities: Managing Customer overall health. Managing renewals with a healthy % increase.  Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management. Partner with Chief Security Office, Technology, Risk, HR, COO to better understand risks to key business processes. Assessing GRC Maturity levels of Risk and Compliance processes – Risk, Controls, Policies and procedures etc.  Increase customer retention by conducting regular check-in calls and performing strategic business reviews for alignment of objectives and business outcomes. Track accounts to proactively identify churn risk and work actively to eliminate that risk and ensure renewal.  Function as a main point of escalation for all customer related platform issues; ultimately responsible for the execution of tailored get-well plans while partnering with technical support to drive quick and efficient issue resolution. Engaging customers in Workshops, Events, Webinars etc. to increase the overall value realized.  Ensure that a plan is in place with each customer for deployment, change management and adoption program. Work closely with Product and Engineering on identifying and tracking of products and solutions improvement requests Managing Velocity Program Accounts with only IT & Cyber compliance and IT & Cyber Risk App implemented. Enhance customer’s security practices as it pertains to IT vulnerability management with our apps and consultation. Help our customers develop their visibility and manage their Cyber Exposure; significantly improving their IT security.

Handled Strategic Accounts for North India region - I was responsible for Identifying opportunities of growth in the account and lead account strategy and planning.- Develop and strengthen relationships with decision makers and influencers in the customer organisation and drive penetration in various functions including outside CIO.- Leveraging Wipro’s unique value proposition to shape opportunities for the customer and increase share of revenues from single source deals.- Lead proposal development, negotiation and commercial terms for large deals.Regularly monitor sales trends, market dynamics and incorporate into existing account strategy and plan.- Also drive collections. Increase market share and also share of wallet with the customer.