ERP, CRM and HCM Software Implementation and Support  Responsible for taking control of and resolving complex Technical and Escalated customer issues.  Documents and Simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional services as necessary  Provide Technical support with issue resolution via phone/Chat/Email electronic medium.  Perform Activation/Deactivation& handle other technical Issues using Focus ERP, CRM, HCM ,FOM, FOW Software & other Application tools.  Identify and provide inputs on unique (Or) recurring customer problems.  Maintains/build relationships with other groups that impact the technical aspect our support Customer Care …. Etc)  Interact with various internal IT support functions, Development, Operations, QA and external 3rd party vendors to trouble shoot and resolve complex problems.  Good at handling client calls and willing to participate 24/7 on call support.