Identify the issue and determine the business and financial impactAnalyse the incidents with the priority matrix and critical application(s) affectedCoordinate with Service desk team to obtain more information, if required and raise the priority of the ticket as per the impact and applicationTake ownership of the incidents and engage respective support teams via Cisco Jabber or phone and emailInitiate bridge calls with third-party vendors to ensure all teams are available to work together as one team to achieve quicker resolution. To reduce huge business impact and delays, will ensure that a workaround is in placeActively send business communications and keep the stakeholders, service managers and application leaders with up-to-date information on the active incident Engage in after-hours support for all service desk, critical incidents and user administration service requests/incidents

Ashwath MopathiIT Incident ManagementGE Capital Australia and New ZealandEmail: Ashwath.mopathi@ge.comPhone: +61 3 8576 7777572 Swan StreetRichmond VIC 3121

Training students providing lectures

Service Oriented ArchitectureCCNAIT SecurityData MiningAdvanced Software EngineeringProject Management

Network Installation and configuration