Account Management, managing account clients and their business in the company. Client Assessment with the assurance of Immediate solution on every inquiry.Managing a channel of communication through email and other to ensure the delivery of utmost services. Discussing new products offered and ensuring with a motive of customer satisfaction.Tactfully handling confrontational or stressful interactions with the public. Completing supporting paperwork and data entry as required.Working on daily progress reports with affiliated clients. Handling of all domestic & express shipments and closely monitoring their progress. Providing ground handling and airport services to clients for custom related inquires.Sending weekly reports to the client with regards to their shipment deliver status.Co-coordinating with operations team for arranging bullet service and arranging truck collection from Free Zone area with all the required documents processing for BOE.Quoting accounts client for their inquiry of sending high value shipments and providing competitive rates.Responding to the GCS Cases related to the client’s query and resolving in a timely manner. Taking over complains with regards to the damaged, missing, lost shipments etc.

Investigating complains logged on CRM(Customer Relation Management). Following up with branches and other concerned channels/stakeholders for the resolution of complaints. Make sure customers complaints are 100% satisfactorily resolved. Responding customer’s query over calls / E-mails.Corresponding with customers via Phone, Letter, Emails. Resolving complaints, making sure complaints are closed on CMS (Complaint Management System) within defined Time line. Accept and Log complaints received directly to PRU via letter or e-mail.Acknowledge complaints within 48 hours. Providing assistance to branch staffs for logging complaints on CMS.Provided assistance to team members with respect to complaint matters or other issues.Make Acknowledgment/ Interim / Closure of complaints when required. Maintaining file records. Closing complaint over recorded channels (phone, letter, E-mail). Handling all administration work of the Department.

Customer dealing for all Banking assets and liability products regarding queries, suggestions, complaints, inquiries with complete product information. Executing customer request as per bank policy. As a Phone Banking Officer my primary role was to provide service to customers over the telephone. Activation & Deactivation of ATM/Debit cardsHandling inbound & outbound call function for Personal Loan Installment, Small Business Loan, Auto Finance and Branch Banking related inquiriesComplaint management for Personal Loan Installment, Small Business, and ATM related issues, Fund Transfer, Utility Bill Payments, and Mobile Payments. Cross Selling for Fund Transfers, Utility Bill, Mobile Payments by subscribing their Bill numbers on the system for automated payments including insurance products and ADC (alternate distribution channel) products.