Ashwin Anilkumar Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

▸Manage and supervise FEC staff, including front-line employees, customer service representatives, game attendants, and maintenance personnel.▸Ensure exceptional customer service by addressing customer inquiries, concerns, and complaints promptly and effectively.▸Monitor guest satisfaction and take actions to improve the overall customer experience.▸Oversee the day-to-day operations of the FEC, including opening and closing procedures, scheduling, and staff assignments.▸Coordinate and ensure the proper functioning of games, attractions, and facilities.▸Monitor equipment and game maintenance to ensure they are in working order and take steps to address any malfunctions.▸Enforce safety protocols and guidelines for customers and staff, ensuring a secure environment within the FEC.▸Conduct regular safety checks, maintain emergency response plans, and train staff in emergency procedures.▸Monitor and manage inventory levels of tokens, tickets, prizes, and other supplies required for FEC operations.▸Foster a positive and collaborative work environment by promoting teamwork, communication, and professional growth among staff members.▸Monitor revenue, expenses, and financial performance of the FEC to meet business goals and objectives.▸Prepare regular reports on attendance, revenue, maintenance issues, and other operational aspects for management review.▸Perform administrative duties such as scheduling, payroll processing, and maintaining records.

Abu Dhabi, United Arab Emirates

▸ Accomplishing department objectives by managing staff; planning and evaluating department activities.▸ Maintaining staff by recruiting, selecting, orienting, and training employees.▸ Ensuring a safe, secure, and legal work environment.▸ Developing personal growth opportunities.▸ Accomplishing staff results by communicating job expectations; planning, monitoring, and appraising job results.▸ Coaching, counseling, and disciplining employees.▸ Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.▸ Establishing strategic goals by gathering pertinent business, financial, service, and operations information.▸ Defining objectives, identifying and evaluating trends and options, choosing a course of action, and evaluating outcomes.▸ Accomplishing financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.▸ Maintaining quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.▸ Contributing to team effort by accomplishing related results as needed.

Dubai, United Arab Emirates

▸ Assisting with the management of daily operational activities of 11 attractions across UAE, Oman & Qatar.▸ Performing administrative tasks, such as making travel arrangements, scheduling meetings, etc.▸ Managing office supplies and the maintenance of office equipment.▸ Coordinating the proper allocation of human resources.▸ Arranging and assisting with the on-boarding of new employees.▸ Assisting with project management by creating assignments, tracking progress, and resolving issues.▸ Managing internal and external stakeholder relations.▸ Managing budgets and preparing financial reports for senior management.▸ Planning and organizing conferences, events, staff training, and employee engagement activities.▸ Preparing and maintaining operations documents and reports.

Dubai, United Arab Emirates

▸ Planning and executing provided budgets.▸ Overseeing inventory needs and undertaking office management and administration.▸ Coming up with effective strategies to enhance the organization's financial health.▸ Training quality employees to provide high-quality customer support.▸ Motivating and supervising employees.▸ Evaluating the performance of assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.▸ Designing and implementing departmental policies, procedures, goals, and objectives.▸ Evaluating and reporting on department metrics to upper management.▸ Developing strategies to improve department metrics and performance.▸ Improving the work environment and operations department and the organization as a whole.