Ashwin Arunkumar Email & Phone Number

Toronto, On, Ca

- The primary duties include designing and testing solutions for Ciena's sales and marketing teams, creating detailed technical documentation to support solution deployment and customer education.- Provided expert support in solution development and troubleshooting for Ciena devices, including the 516x, 517x, 8100 series, and 6100 series nodes, catering to service providers and medium-sized businesses.- Led end-to-end installation of Dell and HP servers, including the setup of Linux and… Show more - The primary duties include designing and testing solutions for Ciena's sales and marketing teams, creating detailed technical documentation to support solution deployment and customer education.- Provided expert support in solution development and troubleshooting for Ciena devices, including the 516x, 517x, 8100 series, and 6100 series nodes, catering to service providers and medium-sized businesses.- Led end-to-end installation of Dell and HP servers, including the setup of Linux and various open-source applications.- Utilized Ixia tools for testing bandwidth and assessing the performance of various services.- Configured servers for virtual Broadband Network Gateway (vBNG) and Passive Optical Network (PON) services to facilitate broadband access testing.- Assisted in setting up MPLS core and underlay connectivity for lab test environments to support thorough and accurate network testing. Show less

Bengaluru, Karnataka, India

• Managing responsibilities as a Senior Engineer assisting Global Enterprise customers, leveraging analytical skills and technical knowledge to tackle Complex network problems.• Work closely with customer account managers and oversee network architecture and review the LAN/WAN and Data centre network design and minimize risk of network failure.• Deliver Solutions support to end clients on their network expansion and upgrades.• Expertise in analysing and resolving issues on Routing… Show more • Managing responsibilities as a Senior Engineer assisting Global Enterprise customers, leveraging analytical skills and technical knowledge to tackle Complex network problems.• Work closely with customer account managers and oversee network architecture and review the LAN/WAN and Data centre network design and minimize risk of network failure.• Deliver Solutions support to end clients on their network expansion and upgrades.• Expertise in analysing and resolving issues on Routing Protocols & Switching issues on Enterprise and Data centre Networks. • Schedule meetings with Cisco Clients to troubleshoot issues arising in their networks, suggest effective resolutions to mitigate issues on a timely basis while delivering solution support.• Identify and test buggy behaviours in lab equipment and escalate the caveats to Developers and collaborating with the business unit in delivering a patch to the end clients.• Summarize issues observed on the customer setup and share a comprehensive plan of action to fix issues.• Prioritize and engage on customer escalations and catastrophic outages, assist customers with critical network down situations on IOS and IOS-XE routing and switching platforms.• Maintain KPI’s while working on customer issues and assure positive survey and feedback.• Assist and mentor new hires with the team process and ramping up with technologies.• Worked with over 200 Cisco Enterprise clients such as Microsoft, Apple, Google, Tesla, Bell, GS, Amazon etc Show less

Bengaluru Area, India

• Assisting contracts team in upgrading technology licenses on Oracle products. • Validate and support connectivity issues in LAN environment.• Extending support to different time zones APAC, EMEA, Canada & US.• Creating quotations for technology license migration, Upgrade, and downgrade.• Validating contract and documentation and worked with major clients of Oracle.• Additionally, accountable for Quality Control for the project, Process Improvement, New methodologies.