Interfaced with clients reporting malfunction of their HP Servers, Workstations & Laptops and assigning domain specific technicians to attend to the complaints  Maintained documentation of repair status of each faulty HP product and co-ordinated with the concerned technicians to expedite pending cases  Co-ordinated with HP for the supply of spares required for maintenance and repairs of HP products and return of faulty/ unused parts as per HP’s proprietary policy  Organised Laptop Repair camps at clients’ sites with arrangements made for an onsite technician and the supply of replacements from HP Stores for the faulty parts

Regular servicing of PCs and laptops at work place or client’s site  Completed various projects including installation of CCTV surveillance system at client location