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Ashwin Chandra Email & Phone Number
Customer Solutions Engineer
at
Duo Security
2 work emails found
@duo.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Solutions Engineer
Location
Ann Arbor, Michigan, United States
Who is Ashwin Chandra? Overview
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Quick answer
Ashwin Chandra is listed as Customer Solutions Engineer at Duo Security, based in Ann Arbor, Michigan, United States. AeroLeads shows a work email signal at duo.com and a matched LinkedIn profile for Ashwin Chandra.
Ashwin Chandra previously worked as Technical Support Engineer III at Duo Security and Technical Support Engineer II at Duo Security. Ashwin Chandra holds Bachelor Of Arts (B.A.), Philosophy from University Of Michigan.
Company email context
Email format at Duo Security
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{first_initial}{last}@duo.com
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AeroLeads found 2 current-domain work email signals for Ashwin Chandra. Compare company email patterns before reaching out.
Profile bio
About Ashwin Chandra
On a typical work day at Duo Security you can find me answering calls with our customers, helping them resolve issues in implementing our product. I am able to clearly understand my customer's issues and methodically troubleshoot in a way that not only resolves the issues but enables the customers to learn how to navigate our product.In a security industry that is crowded with fear mongering about esoteric threats and negativity, Duo is different. We use an empathetic approach to building security that is so simple and effective, people aren’t just willing to use it, they want to. Our approach also attracts brilliant minds, from places like Etsy, Facebook, Carnegie Mellon and Workday, to the Duo team. Together, we continue to earn the title “most loved company in security."I love camping, hiking, canoeing, going to music festivals, organizing and creating themed events/parties.
Listed skills include Microsoft Office, Windows 7, Customer Service, Computer Hardware, and 18 others.
Current workplace
Ashwin Chandra's current company
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7 roles
Ashwin Chandra work experience
A career timeline built from the work history available for this profile.
Customer Solutions Engineer
- Developing and implementing tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth- Driving seamless onboarding processes and working cross-functionally with our support and services team to proactively lead successful deployments- Effectively manage customer expectations about our features, functionality and limitations - Being an expert in all things Duo by developing technical proficiencies with both Duo products and supported technical integrations with third-party applications. Author technical notes and training material to share your knowledge. - Conducting virtual (and eventually onsite) product roadmap presentations and business reviews. - Understanding customer deployment roadblocks and objections, navigating technical conversations, and delivering solutions.- Consistently growing your knowledge of the broader security landscape and expertly position Duo by handling objections related to competitive solutions.- Understanding Duo’s core security positioning and can continuously learn about product features and functionality.
Technical Support Engineer Iii
- Explore and understand industry best practices regarding customer service and support.- Compile and provide reports on customer service quality across all support channels (phone, email, chat).- Provide feedback to help devise new technical and product-based content to improve onboarding and remedial team training.- Function as a Duo Subject Matter Expert for the Support Team
Jun 2019 - Aug 2022
Technical Support Engineer Ii
- Answer technical questions, then verify & resolve technical problems- Create transformational customer service experiences, creating more promoters of the product- Record & maintain accurate, timely details of issues and activity in a request tracking system- Contribute to customer-facing and internal documentation used for self-support- Help develop recommendations for product improvement based on support issues and customer feedback- Provide 24/7 on-call support, on a rotating basis
Jul 2016 - Jun 2019
Technical Support Engineer
- Act as a primary support contact to identify, troubleshoot and resolve technical issues- Facilitate customer communication via phone, chat and email- Answer technical questions, then verify & resolve technical problems- Create transformational customer service experiences, creating more promoters of the product- Record & maintain accurate, timely details of issues and activity in a request tracking system- Contribute to customer-facing and internal documentation used for self-support- Help develop recommendations for product improvement based on support issues and customer feedback
Feb 2015 - Jul 2016
Instant Support Group Specialist
Dynamic Edge, Inc.
∙ Troubleshooting of desktop issues in Windows XP, Windows 7∙ Malware diagnosis and removal∙ Troubleshooting network performance and outages∙ Suggested and implemented improvements in documentation protocols∙ Configuring and troubleshooting Microsoft Outlook, Powerpoint, Word (2003-2013)∙ Configuring and managing workstation and server backups∙ Configuring and managing offsite backups∙ Diagnosing and troubleshooting backup failures∙ PC hardware diagnosis and repair∙ Provided desktop support through remote connection software (Labtech)∙ Installing, configuring, and troubleshooting printers/scanners/copiers
Jul 2012 - Feb 2015
Desktop Support Technician
College Of Pharmacy Its Department
∙ Large-scale deployment, customization and support for Windows 7∙ Planned and deployed infrastructure upgrades (200+ computers)∙ Advising college faculty and staff on selecting and purchasing appropriate hardware and software∙ Configuring and troubleshooting mobile device apps and settings (Apple iPhone, iPad, Android phones and tablets)∙ Triage and repair of computer hardware∙ Configuring and troubleshooting networked printers∙ Maintaining and updating ITS department website (http://pharmacy.umich.edu/pharmacy/its)∙ Providing training and education about new technology to end-users∙ Writing end-user documentation (support tutorials, usage guides, FAQs)
Sep 2008 - Jul 2012
2 education records
Ashwin Chandra education
Bachelor Of Arts (B.A.), Philosophy
Bachelor Of Science (B.S.), Network And Communications Management
FAQ
Frequently asked questions about Ashwin Chandra
Quick answers generated from the profile data available on this page.
What company does Ashwin Chandra work for?
Ashwin Chandra works for Duo Security.
What is Ashwin Chandra's role at Duo Security?
Ashwin Chandra is listed as Customer Solutions Engineer at Duo Security.
What is Ashwin Chandra's email address?
AeroLeads has found 2 work email signals at @duo.com for Ashwin Chandra at Duo Security.
Where is Ashwin Chandra based?
Ashwin Chandra is based in Ann Arbor, Michigan, United States while working with Duo Security.
What companies has Ashwin Chandra worked for?
Ashwin Chandra has worked for Duo Security, Dynamic Edge, Inc., and College Of Pharmacy Its Department.
How can I contact Ashwin Chandra?
You can use AeroLeads to view verified contact signals for Ashwin Chandra at Duo Security, including work email, phone, and LinkedIn data when available.
What schools did Ashwin Chandra attend?
Ashwin Chandra holds Bachelor Of Arts (B.A.), Philosophy from University Of Michigan.
What skills is Ashwin Chandra known for?
Ashwin Chandra is listed with skills including Microsoft Office, Windows 7, Customer Service, Computer Hardware, Software Installation, Powerpoint, Microsoft Excel, and Technical Support.
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