Ashwin Chavadekar Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

Pune, Maharashtra, India

• Led a dynamic team of admin professionals working on immigration, relocation, and recruitment projects while providing mentorship, guidance, and support for individual and team success.
• Monitored daily operations, evaluated performance, and provided feedback and coaching as needed.
• Created and implemented comprehensive training programs that enhanced team members' proficiency and efficiency.
• Successfully managed 8-10 projects from initiation to completion, overseeing planning, resource allocation, risk management, and stakeholder communication.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Developed and managed solid client relationships, acting as the main contact for inquiries, feedback, and resolving issues.

Pune, Maharashtra, India

• Successfully identified, shortlisted, and presented prospects for the prospectus process. Led commercial discussions and oversaw the onboarding of new Channels/DSA/outbound/inbound calling setups consisting of.
• Managed the process of training and development for new channel partners.
• Managed Telecom business for Maharashtra and Goa circle, working towards increasing customer base, generating revenue, and ensuring channel profitability.
• Successfully resolved issues raised by the channel, effectively enhancing customer satisfaction, and fostering long-term loyalty.
• Efficiently managed attrition by delivering substantial assistance to maintain successful partnerships and drive business growth.
• Ensured alignment of channels with predefined targets and goals through daily business meetings and performance reviews.

Pune, Maharashtra, India

• Demonstrated knowledge of QA process through hands-on experience in Auditing, Ticketing, Process Compliance, Dispute Discussion, as well as expertise in reviewing 5 why analysis reports and performing CAPA and RCAs.
• Led process improvement initiatives by designing and implementing streamlined procedures.
• Ensured compliance with company standards, regulations, and procedures related to quality control.
• Maintained records of audit results, test data, and other relevant information.

Pune, Maharashtra, India

• Managed domestic and international marketplaces through effective handling of phones, emails, and chats.
• Successfully led a team of 15-20 associates, monitoring their performance to maintain adherence with Process and Quality benchmarks to achieve optimal results.
• Engaged in performing quality audits and performance discussions with employees to identify and resolve challenges.
• Generated performance reports for associates and disseminated them to reporting managers.
• Enhanced process training for NHT teams, leading to successful graduation.
• Monitored and managed shrinkage, attrition, and aux to maintain SLA commitments.

Pune, Maharashtra, India

• Handled customer queries via Calls, Emails, and Chats in Domestic and International E-commerce marketplace.
• Contributed to the development of processes and SOPs for a newly launched initiative in the UAE marketplace.
• Identified opportunities for process improvements within the customer service department.