Customer Relationship Executive
Hyderabad Area, India
• With Globarena my profile involves identifying opportunities and developing new customers through networking, referrals, company lead generation and cold calling.• Responsible to drive complete projects covering new installations, migrations and transitions; covering entire lifecycle of projects from initiating, planning, executing, controlling and closure. • Responsible for customer relations by face to face meetings, sharing delivery status and resolving customer queries. Providing a communication channel to resolve customer issues. • Presentations about product to Customer.• Understanding client requirements, business opportunity identification, guidance, support and closure.• Ensuring continuous communication & coordination with clients.• Driving productivity in coordination with service lines• Ensuring positive client satisfaction and client relationship is maintained for service delivery.• Product Promotion campaign such as E-campaign & event Management • Major delivery of eLAS project for both JNTUH & JNTUK.• Negotiating with customers and developing profitable business agreement.• To handle customer feedback received via all channels proactively in accordance with the company’s service standards and policies.• Preparing Brochure, slides and pamphlets for marketing and promotional activities• Conducted Various Placement drives Coordinating with Industry Interface Team.• Conducted NAC 2.0 ( NASSCOM Assessment for Competence) in Punjab & Kerala • Arranged Industry-Academia Meets zone wise.