Content Analyst
Bengaluru, Karnataka, India
Eurobond Finalisation: Responsible for addition and finalisation of Eurobond instruments, ensuring accurate specification of features like sinking funds, COCO features, ESG fields, and diverse coupon types.Team Leadership: Supervised a team of 10-15 employees in the absence of the team lead. Volunteered to address team concerns, implementing effective problem-solving measures.Training & Onboarding: Developed a phased training approach, onboarding new analysts and preparing them for production tasks within 4-5 months, optimizing resource utilization.Stakeholder Engagement: Provided critical information and data to stakeholders and management. Collaborated with product, production, development teams, content specialists, business managers, and clients.Project Management: Managed an 8-member team on the OPEX project, delivering cross-content training for the ETI and ESG teams.Team Support: Motivated co-workers to achieve KPIs and tasks, offering support and incorporating feedback to adapt to evolving business needs.Client Projects & RCA: Participated in major client projects, performed root cause analyses to provide resolutions and preventative measures, and engaged in escalation calls to align with client expectations.Process Improvement: Introduced numerous process improvement measures to enhance service quality and team efficiency.Team Building: Organized team-building activities to foster engagement and collaboration among team members.Performance Reporting: Compiled and presented weekly statistics to the team and management, facilitating performance assessment and strategic planning.Content Transformation: Collaborated with seniors and specialists on content transformation business cases, continuously expanding knowledge on databases and content.UFC Amplify Project: Currently working on the UFC Amplify project, focusing on automating procedures to streamline operations.
