Ashwin Kumar K C Email & Phone Number

• Single point of contact for service delivery for all Service lines/Technology.
• Managed all Delivery communications and ensured relevant governance/Interlock with sending geo and End customer.
• Review of Service line performance with Senior Management to discuss and devise improvement plans for Productivity gains.
• Ensure that service levels are achieved and are in line with the contracts and that of customers expectations are met or exceeded.
• Understand client requirements, business opportunity identification, guidance, support and closure
• Managed and supported the overall relationship between clients and the Geo(IBM Australia. Canada & Mexico) on behalf of GTS-MCMS to ensure all the Service lines meets the demands of the service.

• Single point of contact for service delivery for all Service lines/Technology.
• Managed all Delivery communications and ensured relevant governance/Interlock with sending geo and End customer.
• Review of Service line performance with Senior Management to discuss and devise improvement plans for Productivity gains.
• Ensure that service levels are achieved and are in line with the contracts and that of customers expectations are met or exceeded.
• Understand client requirements, business opportunity identification, guidance, support and closure
• Managed and supported the overall relationship between clients and the Geo(IBM Australia. Canada & Mexico) on behalf of GTS-MCMS to ensure all the Service lines meets the demands of the service.

• Assisted the marketing team in preparing market plans and strategies to promote company’s products.
• Involved in the Analyse existing and potential markets to identify and secure business development opportunities.
• Involved in the preparation of effective proposals, presentations and demonstrations on business development opportunities for management.
• Establish and maintain a customer relations management database.
• Analysing and identifying the New business opportunities, conduct product analysis and market research to develop roadmap and sales strategy to secure new business.
• Maintain strong relationship with customers for future business growth.

Right party connect specialist.Follow up with customer and act as a bridge between customer and collector.