Ashwin Kumar K C Email & Phone Number

• Single point of contact for service delivery for all Service lines/Technology.• Managed all Delivery communications and ensured relevant governance/Interlock with sending geo and End customer.• Review of Service line performance with Senior Management to discuss and devise improvement plans for Productivity gains.• Ensure that service levels are achieved and are in line with the contracts and that of customers expectations are met or exceeded.• Understand client requirements, business opportunity identification, guidance, support and closure • Managed and supported the overall relationship between clients and the Geo(IBM Australia. Canada & Mexico) on behalf of GTS-MCMS to ensure all the Service lines meets the demands of the service. • Continually measuring the customer's overall satisfaction with the Services and deliverables and developing action plans to improve satisfaction each month.• Constantly improving the quality and inter-working of the whole virtual service team, including other senior management and ensuring that the client contractual targets and measurements are supported by back-to-back commitments.• Achieved NPS score 10 out of 10 rating for the consistent across service management. • Handled Major Incident, Problem and change management, Problem Incident records [PIR], RFCs, Request for Projects, Root Cause analysis [RCA]. • Managed the monthly SLA and other reporting process and communications.• Managed all operations related to IT infrastructure and service delivery.• Ensuring MCMS infrastructure and its services are up and running and meeting predefined SLA.• Participate effectively in weekly, monthly review with client to gather feedback on the services offered.• Managed and drove all services through the adoption and implementation of ITIL processes and procedures.• Successfully handled the migration of NRPE to NCPA across the infrastructure.• Successfully handled Ansible project and Science Logic.

• Single point of contact for service delivery for all Service lines/Technology.• Managed all Delivery communications and ensured relevant governance/Interlock with sending geo and End customer.• Review of Service line performance with Senior Management to discuss and devise improvement plans for Productivity gains.• Ensure that service levels are achieved and are in line with the contracts and that of customers expectations are met or exceeded.• Understand client requirements, business opportunity identification, guidance, support and closure • Managed and supported the overall relationship between clients and the Geo(IBM Australia. Canada & Mexico) on behalf of GTS-MCMS to ensure all the Service lines meets the demands of the service. • Continually measuring the customer's overall satisfaction with the Services and deliverables and developing action plans to improve satisfaction each month.• Constantly improving the quality and inter-working of the whole virtual service team, including other senior management and ensuring that the client contractual targets and measurements are supported by back-to-back commitments.• Achieved NPS score 10 out of 10 rating for the consistent across service management. • Handled Major Incident, Problem and change management, Problem Incident records [PIR], RFCs, Request for Projects, Root Cause analysis [RCA]. • Managed the monthly SLA and other reporting process and communications.• Managed all operations related to IT infrastructure and service delivery.• Ensuring MCMS infrastructure and its services are up and running and meeting predefined SLA.• Participate effectively in weekly, monthly review with client to gather feedback on the services offered.• Managed and drove all services through the adoption and implementation of ITIL processes and procedures.

• Assisted the marketing team in preparing market plans and strategies to promote company’s products.• Involved in the Analyse existing and potential markets to identify and secure business development opportunities.• Involved in the preparation of effective proposals, presentations and demonstrations on business development opportunities for management.• Establish and maintain a customer relations management database.• Analysing and identifying the New business opportunities, conduct product analysis and market research to develop roadmap and sales strategy to secure new business.• Maintain strong relationship with customers for future business growth.• Assisted the purchasing team in quotations activities like price and delivery negotiations with customers.• Regular inter connect with internal teams to achieve targeted business goals.

Right party connect specialist.Follow up with customer and act as a bridge between customer and collector.