Ashwin Kumar Narayanan Email & Phone Number

Dubai, United Arab Emirates

Role: Senior Frontline Engineer – Customer Sales & Support Center• Responsible for customer interactions across MENA region• Order and Contract Management: Process customer orders, validate pricing/contracts, and ensure accurate order fulfillment.• Billing and Invoicing: Generate accurate invoices, ensure tax compliance, and address discrepancies efficiently.• Accounts Receivable and Collections: Monitor payments, reconcile accounts, and manage credit limits to minimize overdue balances.• Customer Support and Issue Resolution: Serve as the primary contact for O2C queries, resolving disputes to maintain customer satisfaction.• Process Optimization and Reporting: Analyze KPIs, streamline workflows, and implement improvements to enhance efficiency and compliance.* Regional level of SIOP and SIOE Activities

India

Role: Sales Engineer (Project Based)• Conducted in-depth analysis of upcoming construction projects to identify market opportunities.• Engaged with customers and contractors to address and manage open orders effectively.• Regularly liaise with customers and representatives from construction associations to strengthen relationships and foster collaboration.• Oversaw sales operations across six cities: Madurai, Tirunelveli, Theni, Thoothukudi, Sivakasi, and Virudhunagar.• Maintained strong relationships with existing direct customers and contractors to ensure contract compliance and service continuity.• Focused on achieving sales targets and consistently delivering key performance metrics.

Bangalore

Role: Internal Sales Engineer April 2021 – October 2021• Responsible for After-Sales support for Canada/US/India markets.• Order Management: Manage AMCs, service/installation, commissioning of pumps and post-installation support.• Remote support over calls, emails and chat.• Vendor Management: Ensure the highest level of customer satisfaction through constant engagement of vendor tasks

Bangalore India

• Responsible for customer interactions across India/Maldives/Sri Lanka• Order and Contract Management: Processed customer orders while ensuring compliance with local pricing policies, contract terms, and seamless order execution.• Billing and Invoicing: Generated accurate GST-compliant invoices, adhered to Indian taxation norms, and resolved billing discrepancies efficiently.• Accounts Receivable and Collections: Monitored receivables, managed credit limits, and ensured timely collections to maintain healthy cash flows.• Customer Support and Issue Resolution: Served as the primary point of contact for O2C queries, addressing customer concerns to strengthen relationships in a dynamic market.• Process Optimization and Reporting: Analyzed key performance metrics, streamlined workflows, and implemented improvements

Role: Graduate Trainee• Material Planning and Production Planning

Chennai Area, India

Role: Graduate Trainee• B2B Sales Management and Support

General Management Program Executives-Iim Indore - Dubai, Uae 2024

General Management Program for Executives exp. March 2025 Indian Institute of Management, Indore – Dubai Campus

Bachelor'S Degree, Mechanical Engineering, First Class

Anna University Chennai (Velammal, Madurai)