Ashwin Mane Email & Phone Number

With over 10 years of experienced as a VOIP Engineer with a demonstrated history of working in the telecommunications industry/ contact Center Environment. Strong information technology professional skilled in Service Delivery, CTI, Voice over IP (VoIP), Contact Centers, and IVR development on AVAYA & Aspect Unified IP communications platforms. Hands on experience in Aspect Unified products + AVAYA call center products. Skilled in Service Delivery, Contact Center solutions, Unified Communications.Avaya Support Engineer with skills on CM, CMS, AES, AAEP, Variant recording.Skills On System Integration and Configuration: -• Avaya Orchestration Designer & Dialog Designer.• Avaya IVR (Interactive Voice Response) Application Development.• Avaya IVR with Backend System Integration . Hands on experience in IVR, Microsoft SQL. Avaya Contact Center Products. Avaya IVR Voice Portal application development using Avaya Aura Orchestration Designer.The Avaya Aura Orchestration Designer is a Java-based tool for creating speech and call control applications that comply with VoiceXML v2.1 or CCXML v1.0. Orchestration Designer is designed as an Eclipse plug-in. It provides an integrated GUI for the design and implementation of speech applications that can operate with Avaya IR and Avaya Voice Portal systems. Avaya Voice portal application development will help to implement the IVR self-service logics as per the customer requirement. Also this includes the integration of the self-service application with the external host systems via http or tcp methodologies. Also java servlets are used to write the custom functions required by the application.

Listed skills include Ivr, Call Centers, Cti, Service Delivery, and 4 others.

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  Infrastructure Services Manager

  Cs Infocomm Pvt Ltd

  Oct 2009 - Present - Mumbai, Maharashtra, India