Ashwin Mathew Email & Phone Number

HR Operations Specialist and Customer Service Associate with a demonstrated history of excellence in both fields. With over 6 years of experience, I have developed a comprehensive skill set that includes HR administration, employee relations, payroll management, customer support, and conflict resolution. My dual expertise allows me to seamlessly handle HR operational tasks while ensuring high levels of customer satisfaction.Professional Experience -HR Operations Specialist :- Oversee the administration of employee benefits, payroll, and compliance.- Manage employee records and ensure data accuracy and confidentiality.- Facilitate onboarding and offboarding processes.- Support performance management and employee development initiatives.- Provide guidance on HR policies and procedures to employees and management.Customer Service Associate | Interim Resolution Specialist :- Deliver exceptional customer service through multiple communication channels.- Resolve customer inquiries and complaints efficiently and professionally.- Maintain up-to-date knowledge of products and services to assist customers effectively.- Collaborate with cross-functional teams to improve customer experience and streamline processes.- Develop and implement strategies to enhance customer satisfaction and loyalty.Key Skills :- HR Administration- Employee Relations- Payroll Management- Customer Support- Conflict Resolution- Data Management- Communication- Problem-Solving- Time Management- Team Collaboration