Ashwin Mendon Email & Phone Number

Abu Dhabi, United Arab Emirates

• Supported Digital Transformation Project at Abu Dhabi Airports Company (ADAC)• Led workshops on Process discovery & requirements gathering for Back Office Functions such as Finance, HR & Procurement• Created Requirements documents and Process Maps (AS IS & TO BE) for Robotic Process Automation (RPA) project• Created POC documents for the Airport to adapt the RPA solution• Provided inputs in the blueprint, task order and SOW documents for the Digital Transformation Project in the greenfield stage• Created requirements document for an Incident Management Solution (IMS) for the client• Worked closely with the IMS vendor to ensure the alignment between product features & business requirements• Provided inputs to create the project plan using Agile Scrum methodology

United Arab Emirates

• Supported Emirates Holidays Travel Business under dnata as part of Danube Transformation project• Created As is and To be process maps across the contact centre, retail and travel agents lines of Business• Created Business Impact Assessments for business and operational readiness plans• Led the process modeling initiative along with establishing BPMN 2.0 methodology • Applied Lean concepts to find process/ operational improvements within the project• Identified additional opportunities for Automation of various business processes• Mapped out system functions and data flows to integrate Financial processes with Oracle Financial modules of the ERP

Singapore

• Supported the change and transformation initiative of the (FCRMP) Financial Crime Risk Mitigation Program • Led SLA renewals and Transaction Screening migration projects at the global level for the bank• Liaised with over 50 countries’ compliance teams to seek regulatory clearance for the system implementations and the Target operating model (TOM)• Worked closely with regional and country Heads of compliance to seek their approvals for service level agreements (SLA’s) system implementations and migrations• Worked closely with project teams and the outsourcing operations hub in Asia to drive the migration and implementation activities• Supported creation and management of the Group Outsourcing Inventory records post SLA signing• Worked with transformation team and operations hub to revise the Business Continuity plan as per the new target operating Model• Created and shared weekly status reports inclusive for various metrics for reporting purposes

Singapore

• Supported the (FCRMP) Financial Crime Risk Mitigation Program as part of the (SST) Strategic Surveillance team • Performed Process Analysis on the Name Screening, Transaction Screening, Transaction Monitoring Product Management teams• Leveraged knowledge of List Management & Sanctions to support the business teams• Built Process maps and facilitated creation of operating instructions in partnership with subject matter experts• Built future state process maps and operating instructions for Data Quality Management and Data life cycle• Identified potential failure points and proposed controls under the operational risk framework in the Bank• Maintained Confluence process repository and organized it for governance purposes• Updated and tracked progress in project plan using MS Project software• Leveraged knowledge in (AML) Anti Money Laundering, (KYC) Know your Customer and (CDD) Client Due Diligence to perform analysis• Supported the Target Operating Model initiative by performing SLA gap analysis, Business Impact Analysis & consolidating regulatory requirements for different countries.• Shared recommendations to organize turnaround times, quality assurance process and country addendums in the Target Operating Model

Reno, Nevada Area

Facilitated Process modeling workshops to capture processes and attributes for Volume Licensing projectManaged Process design and repository infrastructure within Enterprise Architect Sparx softwareCreated training and onboarding documents for offshore process modeling team with a focus on BPMN 2.0Provided personalized training to offshore team lead to follow best practices in process modelingBuilt a process capture template in partnership with program manager to be used in process modeling workshopsValidated and updated input for the process modeling teamValidated completed process models by the offshore process modeling teamCreated a BPMN quality checklist to be used for validation of process models Tested process modeling workflow tool with numerous test casesCreated End to End process model for Volume Licensing Project with help of stakeholdersCreated inputs for New Generation Volume Licensing (NGVL) processes to be moved to Sparx toolConducted strategic discussions with core project team to map BPM lifecycle

United Arab Emirates

 Drafted policy and procedure manual for major property company for the “Finance” function Interviewed subject matter experts to design Accounts Receivable, Fixed Assets, Planning and Budgeting process maps for the client. Recommended Process Improvement ideas and best practices to the Client. Led research and discussion on implementing a CRM solution for the company.

Charlotte, North Carolina Area

Client: TIAA CREFBuilt the Functional Process Model & System Implementation model with a focus on BPEL execution to present to Business, IT teams and subject matter expertsIdentified process gaps and communicated recommendations to the technical Lead for the project.Actively worked with Agile Scrum method for Sprint Planning, Business & Technical Grooming sessions.Performed Integration testing between User Interfaces and backend BPEL systemCreated Use cases and shared it with QA teams for testing purposesUsed BPMN and UML language to create process documentation for the projectWorked as Junior BPEL project manager , tracked Issues , Defects and created Development status reports for Senior Management

Toronto, Canada Area

• Recommended solutions to senior management for process improvement and automation related solutions • Designed current state and future state maps for IT and non-technology related mid to large scale projects• Conducted time and motion studies for Process Validation and Gap Analysis Initiatives• Applied Lean Concepts to find wastes, cost savings, FTE savings in a capacity planning/Process Improvement project. • Conducted walkthrough sessions of Process Maps and Process Improvement Findings for mid and senior level executives. • Effective working experience with BRD, SRS, End to End requirements, Use Cases Project Management Framework (PMF) SDLC and Agile methods.• Excellent knowledge of Insurance Business Processes with detailed experience in Claims, Home, Auto, Property, Creditor Operations, Sales and Distribution work streams

Certificate, Cloud Computing

Certificate, Project Management

Learnt Project Management as per PMI

Post Graduate Certificate, Business Process Management

Bachelor'S Degree, Human Resources Management And Services

Activities and Societies: Group of Alumni Mentors

Education record