• Responded to customer orders and assured speedy as well as quality customerservice thereby enhancing customer experience • Resolved customer conflict and problems when mistakes were made with orders andpayments • Enhanced point of sale systems by actively engaging in numerous departments

• Maintained efficient internal auditing as well as stock procurement regularly and assisted with front office and marketing responsibilities • Provided strategic and analytical support to deliver cost-effective labourmanagement • Achieved company targets in key areas such as inventory reduction, inventory turnsand cycle time reduction

• Reduced lead time of operations by effectively tracking file entries using Poka-Yoke• Increased response time of bookings by 15%, thereby improving operational efficiency

• Implemented organizational structure training in HR, Marketing, Finance, Food andBeverage production and service

• Completed building construction training and assisted in the Apartment constructionproject worth Rs. 2.5 crores• Monitored inventories, ordered goods and analyzed the efficiency of transportationmethods to ensure cost reduction • Compiled detailed inventory forecasts and maintained a strong professionalrelationship with vendors

• Collaborated with team members for overall execution of strategies that procuredraw materials and improved efficiency of supply chain process• Conducted the Pier and Pile construction of Cochin metro under the supervision ofDMRC, a Central Public Sector company as part of their industrial training • Advised on efficient land acquisition and enabled smooth functioning of the project,which was set up at an estimated worth of USD 730 million

Administered basic construction and maintenance of small cottages