Ashwin N Email & Phone Number

Chennai, Tamil Nadu, India

• Responsible for planning and execution of the new projects by projecting the time and cost, building the team, Setup up the delivery process for the projects, Measuring KPIs, Project Tracking, and stakeholder.
• Driving from planning till execution of critical vulnerability remediation on the IT Infrastructure Services (Server, Network & Endpoints).
• Planning, execution, building IT infrastructure process, Server migrations and Endpoints.
• Responsible for people management includes performance appraisals, training the team on the required skills as per Org’s requirements.
• Identify Project-specific or High Focused Training (HFT) requirements, coordinate with internal enabling functions to facilitate project requirements
• Hands-on in Cognizant Financial Management (RFR, Margin Optimization, Customer Profitability calculation)

Chennai, Tamil Nadu, India

• Responsible for planning and execution of the new projects by projecting the time and cost, building the team, Setup up the delivery process for the projects, Measuring KPIs, Project Tracking, and stakeholder.
• Planning, execution, building IT infrastructure process, Server migrations, Endpoints.
• Responsible for people management includes performance appraisals, training the team on the required skills as per Org’s requirements.
• Skilled in leading and directing cross-functional teams, to ensure meeting the SLA and delivery of assigned projects on time.
• Experienced in ITSM, Project Management, Vendor Coordination, Cost and Budgeting, Business Continuity Plan and Disaster Recovery Plan.
• Risk and Compliance adherence for Technology Operations services and processes

Chennai, Tamil Nadu, India

• I Lead Service Delivery teams for Enterprise Application, consisting of Windows, VMware, and Unix Servers
• Managing Client escalations on 24x7 to work on the fix to exceed client/stakeholder satisfaction.
• Responsible for smooth transitioning, process transformation, and deployment of IT services
• Deliver all Service Transition Projects within Service line with recognized best practice methodology (mitigating risk, governance, quality assurance, issue resolution, reporting), where the successful implementation.
• Track & report Continual Service Improvements within the delivery operations.
• Conduct regular Governance Review Meetings (Weekly & Monthly) with Client and Project stakeholders to monitor progress against issues and to ensure that an agreed level of performance is maintained

Chennai, Tamil Nadu, India

• Managing a team of 23 members involved in the daily operations for Incident, Change and Problem Management across Cognizant Offshore location.
• Lead Service Delivery teams for Enterprise Application consisting of Unix Servers
• Managing Client escalations on 24x7 to work on the fix to exceed client/stakeholder satisfaction.
• Track & report Continual Service Improvements within the delivery operations
• Worked as first level escalation point of contact for major stakeholders, developed & deployed strategy to avoid reopening of tickets, and ensured that all the tickets are resolved within the escalated time
• Implemented corrective & preventive action for SLA violated tickets; mentored & monitored the team to perform above standards by conducting one-on-one session when required

Chennai, Tamil Nadu, India

• E2E responsibility of 3 releases: Planning, Execution by closely working with tech team.
• Supporting DB2 databases in production, pre-prod, Dev, and Test environments.
• Supported for DB2 to Oracle Exasystems migration.
• Performing Database upgrade of 9.7(outdated) to 11.1
• Automation of upgrade tasks & database reports using shell scripts.
• Performance tuning of db2 databases.