Ashwin Narayan Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Working closely with our client MED(My Eye Doctor), identifying business requirements by connecting with stakeholders for three different applications. Prioritized features within the development backlog and collaborated with our development team to ensure the product aligned with customer needs.

India

- Provided tools to operations teams and clients to reduce repetitive activities, that are scalable, compliant, performant, maintainable and easy to use in a cost-efficient way. - Drove end-to-end design, launch testing and execution of automation solutions. - Coordinated with business and technical stakeholders to gather business requirements and ensure customer experience, and IT operational processes were successfully automated and scaled.- Analyzed existing automation processes and identified gaps to reduce failure and improve the efficiency of automation - Conducted customer interviews, creation & prioritization of user stories based on impact and feasibility, rapid prototyping, ROI estimation and product enhancements- Developed technical vision & roadmap for request management focus area in automation team, with engineering managers and senior leadership- Managed backlog and prioritised resolution of issues ensuring on-time delivery of major initiatives.

Pune Area, India

- Worked with two clients - A1 Telekom and RSA(Royal Sun Alliance).- Handled the transition of the Project, 12 products were successfully transitioned to Wipro from three organizations - LTI, Accenture and Endava. - Travelled to Bucharest, Romania to handle the Job Shadow Phase and Reverse Job Shadow Phase. - Got recognized by our client during the successful transition of the project- Identifying the gaps, and connecting with businesses to pull the information during the transition- Demos for product understanding and coordinating with the offshore team to fill the gaps.- Led a 15+ member team responsible for making the deliverables smooth - Reduced SLA breach from 20% to less than 2% within one month by analyzing and creating mechanism of SLA adherence to critical business functions

Pune Area, India

- Managed the support ticket queue for Services Insights (SI) using Service-Now- Handled P1 issues reported to SI- Prepared Weekly and Monthly Business Review (MBR) reports for the project- Worked with the onsite team to streamline a new workstream Services Answers

Chennai Area, India

- Worked as an intern in Polaris, for our client Cargills Bank (SriLanka)- Worked extensively on API Testing using the Postman tool

Master’S Degree, Master Of Computer Applications(Mca)

Bachelor’S Degree, Bachelor Of Computer Applications(Bca)