Director of restaurants and bars

Working as Assistant Manager - Food and beverage service at Raffles Hotel Udaipur, responsible for handling The dining room and In room dining service at the hotel.

I am currently heading Food and Beverage service department at Trident Bhubaneshwar which is a 62 key property, which has a restaurant with 42 covers, an in room dining facility, a bar with 25 covers and we have both indoor and outdoor banqueting spaces in the hotel.Planning of Additional Bill of quantity for the hotel.Setting up of In room dining, Club lounge and F&B for pool side.Setting of Standard operating procedure for In room dining operations.Been part of planning of manning and budgeting of the hotel for F& B service.Identifying and developing new products, equipment & amenities to enhance the product quality.Responsible for daily operations and standard operating procedures.Responsible for Conference and Wedding detailing as one point of contact for guests, vendors and act as a Wedding planner.Regular Guest interaction to monitor the satisfaction levels, complaint handling and recovery.Tracking Guest Questionnaire and analysis.Regular departmental audits.Responsible for achieving budgetsand keep expense under control-P&LPeriodic inventories and control procedures, and book keeping.Wastage control.Developing training programmes for all levels of food & beverage team.Responsible for bi-annual appraisals, job chats and reviews of the team and performance rewards.Departmental communication forums.Evaluating their performance at regular intervals and mapping their growth in the company.Grooming team to management levels through internal recommendation or OCLD (Oberoi Centre for Learning and Development)

Worked as an Executive at 361° restaurant, which is a mutli cuisine restaurant at the Oberoi Gurgaon.Responsibilities include playing an effective role in co-managing the daily operations of Three sixty one degree restaurant (All Day Dining), Amarnata ( Progressive Indian restaurant) and Cafe at Galleria.- Threesixtyone degree restaurant won the Times Food and Nightlife award 2018 for the Best All Day Dining restaurant category during my tenure as a Manager.Achieved No.1 rank on Trip advisor out of 1500 restaurants in Gurgaon and was key instrumental in promoting the restaurant in Social media.

I have worked as senior restaurant supervisor in Amara ( the all day dining restaurant), Tuscany ( Italian speciality restaurant) and I was also the Beverage supervisor for Trident Hyderabad.Monitoring CGHS inventory and making par stock.Training and development of the team.Streamlining the leading quality assurance standard in the restaurant.Monitoring Micros health check