• Provided a variety of customer service support ranging from; customer inquiries, process returns or refunds, handle complaints and process money service transactions • Consistently demonstrate friendly and personable customer service that encourage repeat business and build the Charity brand with quality service • Conducted inventory control ,provide cashier/ front-end support service, and orchestrate contact between other departments for help. • Handled cash management of drawer counting and extracting excess money from register for security purposes. • Ensuring customer received accurate information regarding store policies, refunds procedure, and interpret coupon specifications • Handled €500+ in cash pick up from cash drawers and €5,000+ in donation from anonymous donor • Ensuring that all Covid 19 procedures are being followed

• Competed in Major tournaments such as Apex Legends Global Series Year 1 and Year 2, as well as taking part in 9 rank seasons • Conversing with sponsors, players and event managers • Setting up training session and editing gameplay to be reviewed • Managing the inflows and outflows • Organising meeting and planning the agenda • Insuring player are motivated • Basic Marketing on apps such as Fiver and PLINK