• Leads development and implementation processes for the organizations IT systems and department.• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.• Conducts performance evaluations that are timely and constructive.• Handles discipline and Onboarding, Exit or Termination of employees as needed and in accordance with company policy.• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.• Oversees security of systems, networks, and enterprise information.• Facilitates IT security audits or investigations.• Develops and maintains relationships with external IT vendors and service providers.• Coordinates multisite IT systems via enterprise resource planning (ERP).• Performs other related duties as assigned.

• Lead all Projects as PMO, Technical and multi roles that managed over 50 projects worth $5 million a year.• Implementation and Configuration for NetApp Storage, HP/ Dell Servers, Backup Solutions Veeam, Hp Tapes, Patch Management, Antivirus Implementation, Exchange / Office 365, Citrix VDI, SAN Switches, etc.• Managing over 200 HPE Physical Servers and over 600 VMs across the region for a Financial company.• Open to Travel multiple locations/countries for Implementation, Projects, or Break-fix issues.• Implemented PRTG Monitoring Tool for multiple clients for 1000+ devices• Completed Infrastructure upgrade projects for VMware, NetApp, SRM, SAN Switches, etc.• Rendering 24x7 support for issues related to production; coordinating with the team to resolve production issues.• Provide 2nd, 3rd Tier technical support, Servers, Networking, Office 365 & Exchange Server configurations, for our Clients.• Maintain escalations by providing technical support and critical customer engagements while maintaining the customer satisfaction.• Maintain SLA performance at 100% focusing on client’s business needs & productivity improvements• Defining and implementing SLA & SOWs, analyzing & resolving complex issues, taking ownership & responsibility of issues from start through a successful resolution.• Managing customer tickets in Service Desk & Documentation of technical best practices for reuse in other customer engagements, and contributing to the development of standard consulting service offerings• Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA; implementing short/long-term plans for achievement of process objectives.• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

A hands-on IT Consultant who gets the job done on time. Strong technical skills, Tenacious about vendor management. Extensive technical implementation skills and project management skills. Dedicated to excellent customer service.Clients: Action Impact, Blink Experience, DWTC, Filmmaster and many otherevent- based companies are under our IT support.• Refined and Improved IT Systems, resulting in smooth performance for all Users.• Managed over 100 Users with mixed Windows and Mac Environment (BYOD).• Managed complete IT Infrastructure with multiple Hyper-V Servers, Hosts, Backup server, Firewall, Aruba Wifi, etc.• Purchasing of required licensed softwares & hardwares: Office 365, Adobe, Autodesk, Antivirus & machines, etc.• Managed multiple IT vendors on a global scale.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing IT solutions and related infrastructures.• Provide 1st, 2nd, 3rd Tier technical support, Servers, Networking, Exchange Server configurations, for our Clients.• Manage all IT on-boarding and off-boarding procedures for employees.• Act as responsible for Client offices to coordinate with Directors/Head of Office, discussing outstanding issues and deciding new software requirements. • Accomplishes financial objectives by forecasting requirements; preparing a budget; scheduling expenditures; analyzing variances; initiating corrective action.•Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Extensive experience in installation, administration and networking in various Environments. Thorough knowledge of Windows Server 2012, 2008 & 2003, Also Client Windows 10, Windows 8, Windows 7 etc..

Performed a full range of on-site maintenance and repairs in a 24/7 high volume production environment including technical diagnostics, break/fix, software loads, installation, removal, and customer call assistance.• Consistently executed proper call handling procedures while maintaining the call per day average.• Interfaced with senior level decision-makers within the customer account to apply retention strategies.• Coordinated problem resolution with IT, Customer Service and other Departments.• Planned activity and managed service coverage to maximize personal and team performance.• Routinely completed customer training & installation of quality assurance devices in the United States remotely.

• Provided troubleshooting services for dell computers, laptops and printers and ensured that the service is executed within the standard timeframe• Premium Support for the customers used to sell the services and then Support• Maintained database of new and existing products, specifications, features, and price range• Wrote and uploaded troubleshoot assistance guide for providing customer support