Assistant Manager - Gida
Feb 2017 - Oct 2019
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Ashwin Sp Email & Phone Number
Assistant manager - Access management operations
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3 data sources
Profile completeness 71%
Role
Assistant manager - Access management operations
Location
Chennai, Tamil Nadu, India
Who is Ashwin Sp? Overview
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Quick answer
Ashwin Sp is listed as Assistant manager - Access management operations based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Ashwin Sp.
Ashwin Sp previously worked as Assistant Manager - GIDA at Citi and Senior Associate (Operations) at Amazon. Ashwin Sp holds Bachelor’S Degree, Information Technology from Anna University.
Profile bio
About Ashwin Sp
Experienced Assistant Manager with a demonstrated history of working in the financial services industry. Skilled in Operations Management, TAT, Service-Level Agreements (SLA), Team Building, and Root Cause Analysis. Strong professional with a Bachelor’s Degree focused in Information Technology from Anna University.
3 roles
Ashwin Sp work experience
A career timeline built from the work history available for this profile.
Senior Associate (Operations)
- Overlooked day to day operations for a team of 6 including Audit Checks, Reporting, Work allocation, Tier 2 support, Escalations and Queue Management.
- Responsible for rebuilding the SOP to increase the productivity and SLA.
- Partner with vendors to ensure vendor compliance and scalable communication processes.
- Prepare weekly and quarterly business reports for the Leadership team in Seattle with necessary callouts, which help them understand the Inflow, Productivity, Quality, SLA %, TAT, Major contributor for the SLA dip and.
- Lead the weekly calls with the ROI (Retail Operation Initiative) team is Seattle and discuss the operational challenges and metrics.
- Led and managed weekly conference call with US Teams to reduce Retail dependency by identifying SOP gaps.
Apr 2014 - Jan 2017
Associate (Operations)
- Create and manage Amazon.com Catalog.
- Root cause analyzing and provide remedy to defects which affect the operational functionalities of Fulfillment centers located in North America.
- Root cause analyzing Customer concerns with Product functionality and Catalog Discrepancy on working with the vendors, Fulfillment centers and internal buying/retail teams.
- Mentored new hires and ensured quick ramp up.
- Managed queries from retail stakeholders and vendors.
- Working with Fulfilment center SMEs and Area Managers to identify process gaps and implemented process improvements to enhance productivity and reduce customer returns.
Aug 2011 - Mar 2014
2 education records
Ashwin Sp education
Bachelor’S Degree, Information Technology
High School, Computer Science
Chettinad Vidyashram
FAQ
Frequently asked questions about Ashwin Sp
Quick answers generated from the profile data available on this page.
What is Ashwin Sp's role at their current company?
Ashwin Sp is listed as Assistant manager - Access management operations.
Where is Ashwin Sp based?
Ashwin Sp is based in Chennai, Tamil Nadu, India.
What companies has Ashwin Sp worked for?
Ashwin Sp has worked for Citi and Amazon.
How can I contact Ashwin Sp?
You can use AeroLeads to view verified contact signals for Ashwin Sp, including work email, phone, and LinkedIn data when available.
What schools did Ashwin Sp attend?
Ashwin Sp holds Bachelor’S Degree, Information Technology from Anna University.
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