Ashwin Torphe Email & Phone Number

Mumbai, Maharashtra, India

Overseeing operations of various development teams consisting of developers, QA, and UI/UX to ensure we reach our sprint goals in a timely manner by following Agile ideology.Consistently update and communicate project progress with the clients I manage, actively seek their feedback, and collaboratively plan the next sprint release through verbal and.

Bengaluru, Karnataka

Coordinated internal resources and third-party vendors for flawless execution of projects.Managed relationships with clients and stakeholders, ensuring their satisfaction and addressing their needs.Led project teams through design, construction, and launch processes.Worked with technologies such as Python, NodeJS, AWS, MongoDB, and Azure.

Bengaluru Area, India

Managed a cross-functional team of 8 individuals, overseeing the full project lifecycle for Zealheal.com and mobile apps.Monitored tasks and ensure timely delivery, following Scrum for mobile app sprint releases and Kanban for website bugs/features.Worked with PHP, Angular, MySQL, iOS, and Android app development technologies.Collaborated with stakeholders.

Bengaluru Area, India

Managed training content published by Microsoft trainers, utilizing Learning Management System reporting features. Troubleshooted issues related to training content publishing and reporting errors. Monitored reporting data and provided updates to business owners. Collaborated with Microsoft trainers to ensure effective content delivery.

Bengaluru, Karnataka, India

Led operations of Microsoft consumer support ticketing system with a team of 7 engineers. Tracked team performance for appraisal cycles and implemented changes to the ticketing tool. Collaborated with backend ops and development teams to resolve issues reported by Microsoft product support sites. Implemented new workflows based on stakeholder requirements.

Bengaluru Area, India

Investigated escalated issues related to Hotmail user mailbox and contacts. Assisted users in resolving network-related or machine-specific issues on the Hotmail support forum. Worked on configuration issues related to user profiles and mailboxes.

Microsoft GTSC Bangalore

Provided technical support to Microsoft Azure customers via telephone and written correspondence. Analyzed problems reported by customers and collaborated with support engineers and the development operations team to resolve them. Shared knowledge with team members and reported service issues and customer suggestions to the Azure product group.

Microsoft GTSC Bangaloe

Assisted Microsoft Gold certified and Certified Partners in understanding technical challenges and promoting Microsoft Enterprise products. Facilitated product demos for potential customers in collaboration with product specialists.

EGL Bangalore

After moving to Bangalore I attended few interviews with various call centers and got a good offer from 24/7 Customer Pvt Ltd. My role was to provide technical support to First Data Merchant Services customers. Our job was to troubleshoot credit\debit card machine issues and resolve transaction-related customer queries. While working with 24/7 Customer Pvt.