• Administer Connectivity, User Privileges, and Data access for different applications(ViewLinc, ABB, DeltaV, SharePoint, etc.).• Install and support complex computerized equipment(LPCs, ABB Stations, PLCs,etc.) in a face paced and cGMP compliant environment.• Write Technical SOPs and update the Knowledge Directory for the Team.• Manage support for critical Mfg issues on a 24H/7Days on call rotation schedule.• Test & onboard new systems (Nozomi, Cisco Cyber-Vision,Pager Duty, etc.) andprovide feedback on “How will it Affect” the manufacturing workflow.• Work with external vendors (ABB, DeltaV, etc.) for implementation and support ofequipment under contracts.• Analyze Data from complex runs using PI-Vision.• Work with QA and QC through closure and lifecycle of deviations.

o As Pioneer IT recruit for new RTP site, collaborated with Sr.Mgmt, networkengineers, cabling vendors & facilities team for entire IT physical Infrastructuresetup along with a Mac TechStop, various labs ,IDFs, Wifi Aps & meeting rooms.

HCL AMERICA INC. (Nov 2018-Mar2021 ) Client : BioMerieux Inc , Saint Louis MO /Durham Business/Industry: Biotechnology Manufacturing Deputy Manager( Service Delivery)o Managed & lead onsite operations of all client IT infrastructure across an End user base of over 2000+ across U.S, Canada & Brazil. HCL TECHNOLOGIES, SINGAPORE (June 2013- Oct 2018) Client: Procter & Gamble Business/Industry: Retail Market Clustered Regional Operations Manager {April 2018 –Aug 2018}o Headed regional site support team operations for P&G’s client sites across Australia, Malaysia, Indonesia, Thailand & Philippines. Recruited entire team and ensured smooth operations & service delivery post GO LIVE of this new client & 0365 migration project for HCL.o Trained and groomed Site Support Engineers on tools, new technologies, 0365 suite cloud transformation, Intune MDM, HCL processes and engage relevant trainings as and when required by teams.Client: Deutsche Bank Business/Industry: Banking Site Lead - BAU Team (Run the Bank ) Team {July 2014- March 2018}o Drove the successful office transformation of Digital workplace project across Deutsche bank replacing all physical desktops and laptops with Virtual machines and relevant Digital Desk setup working along with Dell , facilities team and various external vendors involved .

Client: Global Foundries Pte.Ltd Business/Industry: Semi-Conductor Manufacturing IT Systems Consultant – {May 2011– June 2013}o Lead/SPOC for FAB 7 IT Infrastructure support & EUC administration of workstations across site executing various technical refresh projects.o Actively involved in Incident , Change, Problem management events

Client: Lowe’s Inc., U.S Business/Industry: Retail ServicesSenior Analyst, Systems {March 2009– April 2011}o Shift Lead of the Windows Team team which managed over 3000 servers and 15,000 workstations of the client’s windows infrastructure via SCCM.o Utilized SCCM 2007 in deploying, querying and reporting server patches and updates via WSUS 3.0 for over 2000 servers and 4500 workstations.

Client: BELL, CANADA Business/Industry:Telecommunications ServicesSubject Matter Experto Joined as Technical support executive and got promoted to SME within 13 months of L1 Support to manage daily operations of a team of 12 members by handling technical queries and thereby assisting the team lead on the support floor in all daily operations.

Client : Dell Technical Support Executiveo Provided technical support for Dell clients via maintenance and troubleshooting for hardware and OS related issues on desktops, laptops and their software ,hardware and peripheral deviceso Worked on 24*7 technical support environment via remote, onsite, calls and emails without much supervision and recognized for good communication among multilingual customers.o Consistently met parameters including FCR, AHT, CSAT & upsales on individual and team scores adhering strictly to all the process and quality compliance.