Ashwin Aravinthan Email & Phone Number

New York, Ny, Us

Richmond, Victoria, Au

London, London, Gb

- Led & executed cross-functional planning sessions & roadmaps across 5 teams, aligning programs with improved customer success goals and streamlining processes for more efficient field operations- Developed high-level forecasting models using Power BI to support senior management in resource planning strategies and financial assessments, enabling a 10% increase in accuracy for annual budget forecast - Aggregated data from multiple sources and built a Power BI dashboard to communicate weekly work progress reporting and improve communication time with major construction stakeholders by 15%

Boston, Massachusetts, Us

- Led successful business reviews and reduced churn by 10% by conducting comprehensive analyses of account data and generating reports by collaborating with the Sales, Marketing, and Product Analytics team- Identified upsell opportunities in a consultative manner by collaborating with the sales team, and securing buy-in from senior leadership resulting in an increase in revenues by 2% - Increased product adoption by 15% by effectively managing services of business worth $1 million of MRR, overseeing the entire customer lifecycle, from onboarding to renewal, and establishing strong relationships with key stakeholders - Managed 350 accounts through increased touchpoints and leveraging Looker for qualitative data analysis to deliver actionable insights and develop a customer engagement plan that drove revenue growth- Built out strategic outreach plan in Salesforce across both books of business by leveraging customer health metrics, customer needs and expectations, and potential growth to maximize customer satisfaction- Actively collaborated with the Technical Support team to address technical issues for all clients and maintained an open line of communication to ensure excellent customer service and reduce churn by 20%

Boston, Massachusetts, Us

-Promoted to Senior level role - Efficiently resolved technical issues to consistently achieve a 90% CSAT score by leveraging strong problem-solving skills and technical expertise to ensure timely and reliable issue resolution- Designed a streamlined process that successfully reduced the number of Jira tickets from the Customer Support Team by 10%, leading to improved efficiency and reduced costs - Synthesized and analyzed client feedback to identify customer’s root cause concerns and collaborated with the product development strategies team resulting in implementing product roadmaps - Demonstrated exceptional communication skills by effectively articulating complex technical solutions clearly and concisely resulting in reduced confusion and increased productivity across the team

Boston, Massachusetts, Us

Promoted to Level 2

Boston, Massachusetts, Us

- Awarded President's Club as a new hire (2020)

Boston, Massachusetts, Us

- Standardized data in Salesforce across key accounts to increase productivity for Customer Success team- Worked on a cross-functional team to plan a strategic road trip to drive sales and grow product value- Created newsletter to encourage product education and to increase the number of customer touchpoints- Internally practiced responding to customer communications to further improve relationship management skills - Supported Customer Success Managers on daily customer interactions including QBRs, kick-off calls, and upsell opportunities

Morrisville, Nc, Us

- Conducted analytical research and analyzed qualitative insight interviews with SMEs to construct pricing and market access strategy to determine market viability, target audience, competitors, and growth potential- Utilized a data-driven approach to analyze insights by identifying key trends and opportunities for improvement, and implemented effective solutions to optimize product launch strategy- Collaborated with cross-functional teams to implement risk management strategies and maintain project timelines by leveraging effective collaboration and problem-solving throughout the project lifecycle- Proactively identified and minimized risks in project operations to ensure timely delivery by highlighting strong risk management and project management skills

Bachelor Of Science, Biomedical/Medical Engineering

Master Of Science (M.S.), Management/Finance

Product Management Certificate, Product Management

Product Management