Ashwin Balakrishnan Email & Phone Number

Santa Clara, California, Us

Prisma Cloud - The Most Complete Cloud-Native Application Protection Platform (CNAPP)Prisma Cloud secures applications from code to cloud, enabling security and DevOps teams to effectively collaborate to accelerate secure cloud-native application development and deployment.Prisma Cloud Pillars:* Code Security* Cloud Security Posture Management* Cloud Workload Protection * Cloud Network Security* Cloud Identity SecurityResponsibilities:* Lead Global Customer Engineering (CE) teams across US, India & Israel.* CE Team is responsible for troubleshooting, debugging, providing fixes, and building solutions to the most complex customer issues escalated by Palo Alto Networks Customer Support.* CE Team consists of Software Engineers, Full Stack Developers & QA to solve Customer's product issues thereby directly improving Engineering Productivity.* CE Team innovates & employs tools/automation to improve customer engineering productivity and helps Global Customer Support & Customer Success Teams to self service customer asks/challenges.

San Francisco, California, Us

Customer Centric Engineering (CCE) Team consists of high performing Customer Centric Engineers who bring unwavering focus on customer success within engineering. My team is responsible for handling all Customer Critical Engineering escalations for all of Okta's global 17000+ customers. What does the team do:------------------------- Globally distributed Team of Software Engineers who are Subject Matter Experts in IAM domain & have software engineering background.-- The team ensures customer success by troubleshooting, debugging, and proposing fixes to the most complex customer issues escalated by our last tier of Technical Support. -- CCE engineers drive cross-functional response to critical technical incidents, acting as quarterback and customer advocate within R&D, and represent the Technology organization to customers and our Support organization. -- CCE team acts as a champion for development of internal troubleshooting tools for various teams.In addition, I lead a rotation of software developers (Staff, Principal engineers) who act as an Engineering Escalation Point to debug and resolve customer critical issues.

Santa Clara, California, Us

Founding member of Customer Engineering (CE) function within Palo Alto's Prisma Cloud Business Unit.Responsibilities of the Team included:-- Work closely with customer success and sales to improve customer satisfaction-- Handle all customer escalations and bug fixes and release them in timely fashion-- Be a triage team for operational issues and work closely with SRE/Dev Ops team-- Recognize gaps in product and process and drive initiatives to address them-- Build tooling, metrics and analytics to train customer success teams

Santa Clara, California, Us

-- Manage PAN-OS, Global Protect and Cloud sustaining releases.-- Responsible for managing 10 direct reports-- Ownership for prioritizing and driving progress and resolution of customer’s issues through software maintenance releases.-- Collaborate with key stakeholders like software architects/developers, QA engineers, product managers and support delivery team to influence and successfully achieve key objectives to solve customer problems.

Santa Clara, California, Us

-- Manage PAN OS Sustaining releases and Hotfixes-- Provide leadership , technical expertise and career development for individual contributors on the team

Santa Clara, California, Us

-- Coordinate, Plan and Support the process leading up to releasing high quality maintenance releases and Hotfixes on Schedule.-- Identify and communicate dependencies across programs / projects for a release.-- Manage risks and resolves issues that affect release scope, schedule and quality-- Familiar with process of branching, merging and continuous integration in source code management systems.

Santa Clara, California, Us

-- Part of the Current Product Engineering QA (CPE) group to deliver quality sustaining releases.-- Work on Palo Alto Networks’ next-generation firewall and intrusion prevention products. -- Cross-functional role working closely with Software Engineering, Quality Assurance, Product Management and Escalation Technical Assistance Center (eTAC) to replicate, debug, troubleshoot and resolve customer issues by developing complex test bed environments.-- Experience testing L2-L7 Network layers.-- Work with commercial and non-commercial network test equipment like Spirent, Avalanche , IXIA etc

San Francisco, California, Us

San Francisco, California, Us

-- Result oriented QA lead. Produce and manage QA deliverables through the entire project life cycle-- Mentor and train new QA engineers when required.-- Design, develop and implement comprehensive QA test plans,test cases and tools for testing Hardware/Software (Platform) of Riverbed's next generation WAN optimization products.-- Lead the Hard disk and SSD testing efforts on all Riverbed's WAN optimization products -- Develop and maintain automation framework using Object oriented Perl in Test Environment.-- Perform all aspects of verification, including functional, structural, regression, stress, stability and system testing.-- Work with other members of Platform QA / Platform Dev to improve quality of Riverbed products,process, tools and methodologies to deliver quality products on time.

Round Rock, Texas, Us

-- Worked in the EMC Ionix Organization-- Worked on Ionix Unified Infrastructure Manager (UIM) to provision Vblocks (as part of the VCE Coalition between Cisco, EMC and Vmware) -- EMC Ionix Unified Infrastructure Manager (UIM) enables simplied, integrated provisioning, configuration, change and compliance management for Vblock Infrastructure Packages (VIPs).-- Lead the automation testing efforts in using the Unified Infrastructure manager to test Cisco’s Unified Computing System (UCS) which included functional, automation, load and regression testing.

Round Rock, Texas, Us

-- Network Configuration/Management: Install, support and maintain device hardwares and network infrastructure in the Voyence test lab, thereby providing QA & development with all the necessary resources for testing the Voyence Control Application.-- Voyence Control Application: Leading the testing efforts by authoring test plans, test cases and test automation for various releases of the Voyence Control Application (Multi-Configuration, Compliance, Voyence Control – RSA Integration) and performed functional, integration, regression, installation, load, stress & performance testing to certify these releases.-- API Automation Testing: Wrote several Java codes and Jelly tags/scripts for testing different versions of the API calls and using these calls for automating Voyence Control release testing.-- Common Criteria Certification: Involved in a lead role in testing the Security features/claims (SFR) of the Voyence Control & Report Advisor products to get them Common Criteria (CC) certified by CSE, Canada.-- Network Devices Testing: Responsible for testing majority of the Device packages supported in the Voyence Control Application through various Device communication testing projects. Some of the vendors include Cisco, Juniper, Alcatel, Checkpoint, Foundry, Nokia, Nortel, Tasman etc.

-- Develop, Write procedures , Troubleshoot and oversee the installation of Routers, Switches, PBX –type phone systems and Telephone switch system and integrate Quick Connect’s network with their Customer Network --Network Modeling, Analysis and planning of Quick Connect’s Core networkto ensure proper functioning and Quality of Service through extensive use of SNMP-based Network monitoring tools. -- Provide technical guidance and Customer Support Services to Quick Connect’s Residential / Business VOIP and T1 customers-- Responsible for setting up and Maintaining Quick Connect’s DNS, Web, Email , FTP servers to provide Web-Hosting and Email Services to its Customers. -- Train Quick Connect’s Customer service representatives to use various Network equipments including Routers, VoIP Products. -- Supervise the activities of Engineering Team and Customer Service department

Us

M.S, Electrical And Computer Engineering

Education record

B.E, Electronics & Commmunication Engineering