Ashwin Balani Email & Phone Number

New York, Ny, Us

New York City, Ny, Us

• Leading AI-driven initiatives across NBCUniversal News Group newsroom tools, defining the vision, aligning cross-functional teams, and developing strategic roadmaps to drive innovation in newsroom operations• Spearheading vendor driven proof-of-concepts to modernize media asset management archival systems using AI/ML to automate metadata tagging to enhance searchability, content discovery, and personalization• Managing end-to-end development of a custom agency image repository serving over 3,000 editorial users, leading discovery sessions, defining user stories, and overseeing UAT to deliver over $1MM in annual cost savings• Evaluating deepfake detection solutions to safeguard NBCU content, ensure brand authenticity and protect digital content in the public space• Presented to senior leadership and 600+ employees across 32+ news group divisions to align product strategy with business goals, gather cross-functional feedback, and prioritize features that drive organizational growth and operational efficiency• Won 1st place in a company hackathon, conceptualizing and developing a prototype application to disrupt existing news group silos and drive digital transformation

New York, Ny, Us

• Oversaw minor site enhancement requests across Small Business Services & Consumer products to improve the application experience for current and prospective international Amex customers • Managed stakeholder requirements and expectations, determining technical feasibility, and translating requirements to the development team• Spearheaded the conception of an internal platform, through discovery and advising best practices, to enhance aspects of the development process such as UAT testing and release management • Groomed backlog and prioritizing user stories based on variables such as compliance deadlines and predicted business value • Optimized request intake process for market stakeholders to efficiently view user stories in development as well as the upcoming requests roadmap

New Brunswick, Nj, Us

• Transformed J&J end user technology to support over 132,000 global employees by implementing a conversational virtual assistance to reduce time spent on administrative tasks and help focus on true value creating purpose-driven work for the enterprise• Delivered a seamless employee experience to support internal IT services through the integration of an existing chatbot as a channel of end user engagement• Supported J&J China employees by managing an initiative to build a chatbot through NLP configuration for multilanguage use• Enhanced the employee onboarding process by developing user stories & acceptance criteria, as well as tracking defects and managing the UAT process, and communicating requirements to software development team to build an internal site to provide solutions to IT related topics

Bangalore, Karnataka, In

• Defined core component features for virtual care applications using an Agile framework• Configured JIRA boards to document epics and user stories to define user requirements• Redesigned a retail commerce platform by developing wireframes using UI/UX tools such as Balsamiq• Designed customer journey and empathy map & native/responsive interface designs in order to reimagine UX for designated industry• Conducted market research to inform relevant stakeholders regarding emerging industry technological trends

Basking Ridge, Nj, Us

• Worked cross functionally to design and analyze survey data to develop insights regarding Generation Z purchasing behavior and identify emerging trends • Analyzed e-commerce, retail, and consumer data to generate internal & external research reports • Facilitated the implementation of newly introduced data visualization programs • Conducted research to help support primary research projects revolved around exploring new industries and verticals to present to prospective clients through managing survey designing, programming, testing, and fielding• Managed online panel health, recruitment, and other maintenance/diagnostics

Parsippany, Nj, Us

• Enhanced existing voice and chat bot functionality using Alexa and Google Home (DialogFlow) voice activated interface to access Amazon’s Home Health• Developed Business Intelligence Dashboard Visualization Reports using Tableau and Power BI. Supported full life cycle from defining requirements with stakeholders from cross functional team to design of database schema with development team and created visualizations using BI tools• Supported Quality Assurance team to test new features on mobile platform for upcoming release

Morristown, Nj, Us

• Created business value assessment criteria for prioritizing new features + bugs on PerformLine's cloud-based SaaS platform, PerformMatch• Collaborate with QA team to ensure platform feature releases meet business value criteria and requirements• Proposed new product roadmap features supported by competitive analysis, user Interface execution samples and business value criteria• Evaluated phone calls for regulatory and brand compliance violations & severity at client contact centers• Analyzed client contact center calls for inappropriate content and apply to sales campaigns to educate client employees• Supported Client Success Team with cloud platform operations through data extraction, managing FTP servers, optimizing rules, and identifying new web pages, traffic sources and vendors

• Supported development of marketing operations plan to drive leads• Business case development and review of new product features

Amherst, Massachusetts, Us

• Facilitated the operations in one of the largest dining halls at the University of Massachusetts• Delegated certain tasks to others such as polishing silverware and dishware as well as overseeing the flow of traffic

Parsippany, Nj, Us

• Answered non-routine correspondence and assembled highly confidential and sensitive information• Staffed department events and special projects• Provided administrative/clerical support

New York, Ny, Us

• Collaborated with Jon Bond, Founder and CEO Kirshenbaum Senecal + Partners and one of the world’s first value accelerators for digital media tech companies• Tasked with organizing and compiling company contacts in a virtual database to help increase efficiency and productivity within the company

Bachelor’S Degree, Resource Economics, Information Technology

High School Diploma