Presales Lead responsible for working on ITS, SAP, Apps, Cloud deals in global solution center team: Creating SCFM, SOWs, cost/price models, proposals etc. for global customers.- creating Technical-Solution Proposals & related Commercial Proposals for - Consulting and Implementation of IT Security Services, Application/Data services, Cloud & IT Infrastructure services, Network services, Smart Solutions and Tailored Managed Services.

Working with the ITS/SAP recruiters and providing the end to end Client services by using Field Glass, Mind Scope and ServiceNow.Tracking ongoing Candidate progress in Field Glass, Mind-Scope and Demand Tool and sharing with the group meetings as Required.Maintaining quality documents as required, identifying where processes may need to be reviewed.Coordinating with recruiters for their assignment & follow-ups for closer in Demand Tool, Mind-scope and Filed Glass.Preparing MIS… Show more Working with the ITS/SAP recruiters and providing the end to end Client services by using Field Glass, Mind Scope and ServiceNow.Tracking ongoing Candidate progress in Field Glass, Mind-Scope and Demand Tool and sharing with the group meetings as Required.Maintaining quality documents as required, identifying where processes may need to be reviewed.Coordinating with recruiters for their assignment & follow-ups for closer in Demand Tool, Mind-scope and Filed Glass.Preparing MIS report as required, Formatting the resumes, Scheduling the Interview by coordinating with candidates and Managers.Focusing on Customer Satisfaction and look for improvement on day to day operations.Arranging the daily con-call with Global Vendors team regarding pending leads and their inputs.Maintaining communication with the candidate and recruiters throughout the on-boarding.Maintaining accurate timely and detailed records including input to the central database facility. Attending the service review calls with recruiters and vendors and update in Mind Scope, Field Glass and Demand Tool.Hosts Weekly call with Global Support team & Vendors. Show less

* Working closely with the sales management and Service delivery team on Competition analysis and other account specific strategies in terms of sales, growth, service quality, customer delight. * SLA management of logged calls for Sales Executive.* Preparing Daily and monthly reports from Business Objects.* Produce Weekly/Monthly reports of pending Problems, escalation status & expected time of Resolution.* Focus on Customer Satisfaction improvement on day to day… Show more * Working closely with the sales management and Service delivery team on Competition analysis and other account specific strategies in terms of sales, growth, service quality, customer delight. * SLA management of logged calls for Sales Executive.* Preparing Daily and monthly reports from Business Objects.* Produce Weekly/Monthly reports of pending Problems, escalation status & expected time of Resolution.* Focus on Customer Satisfaction improvement on day to day operations.* Analysis and Performance Reporting of the Service raised ticket. Show less

* Focus on Customer Satisfaction improvement on day to day operations.* Coordinating with Bank's for PAN India repair service delivery activities for EDC repairs.* Partner management and preparing MIS Reports for Customers and Vendors for Closed calls.* Providing technical and applications support to key customers/Vendors & provide effective solution via AMDOCS and Premier CRM.* Dealing with Bank's Merchant Lead, Service Managers directly in case of major incidents.*… Show more * Focus on Customer Satisfaction improvement on day to day operations.* Coordinating with Bank's for PAN India repair service delivery activities for EDC repairs.* Partner management and preparing MIS Reports for Customers and Vendors for Closed calls.* Providing technical and applications support to key customers/Vendors & provide effective solution via AMDOCS and Premier CRM.* Dealing with Bank's Merchant Lead, Service Managers directly in case of major incidents.* Leading Team in scheduling work assignments, providing ongoing support, performing monthly/annual performance reviews and creating staff development plans.* Ensure Operators maintain full knowledge of their metrics by providing weekly feedback.* Maintaining the RMA (Return Material Authentication) as per SLA.* Produce Weekly/Monthly reports of pending Problems, escalation status & expected time of Resolution. Show less

* SLA management of logged calls for field services.* Real Time update & Return Material Authorization* Preparing daily, weekly and monthly reports for Internal.* Assets managements and others Spare parts management.* providing technical support for Acer Desktop, Laptop Support for hardware/Software related issue, also Support to the Operating Systems, system configuration and other Technical issues via telephones/emails.

* I was working as a Tech Support Executive in TVS Service tech Ltd for "Dell".Training and Certification:* I have successfully completed the MCP, MCTS and ITIL Training from Rooman Technologies and ITIL foundation certification form EXIN for management of the Service Desk Team.* Knowledge about Applying incident management, Change management and Request management.