• A ‘Competent Professional’ with over 13+ years of experience in the Insurance / ITES / BPO industry and seeking assignments in Transition & Process Migration / Process Enhancement/ Operations in an organization of repute.-Handled the migration of closed accounts process successfully. -Being proactive and systematic to avoid client escalations / promptly resolving issues and/or appropriately channelizing any escalations. -Supporting Operations Manager in preparation for client reviews. -Maintaining sustainable and trustworthy relations with the clients. -Developed, reviewed and assisted to improve the performance of MIS. -Clearly defining and communicating operational targets to direct reportees. -Participating in the ongoing review of procedures and process changes and ensuring the same has been carried out in the day to day process. -Consulting team members for the further development and improvement of processes and systems. -Identify gaps in the process knowledge and take appropriate actions to fill the same. -Participating in the selection process to ensure the right talent is selected in a timely manner. -Develop groom and coach team members so that they will be able to perform better as per the business objectives. -Facilitate transfer of talent to other teams and absorb talent from other teams. -Clearly define and communicate KRO’s and KPI’s for direct reportees