Ashwini Dev Email & Phone Number

Heathrow Terminal 5

Ensures the operational management of the store by:•Developing sales and ensuring an efficient day to day management, applying the sales policy and maintaining the integrity of CK image with a strong commercial focus•Communicating sales targets and store KPIs to the team and implementing appropriate means to achieve and exceed monthly sales targets as well as KPIs,•Leading and supervising sales, providing support to the sales associates whenever needed,•Overseeing the proper implementation of Visual Merchandising guidelines.•Communicating any useful competition or product information,•Managing and updating the customer database,•Ensuring compliance with Brand policies and procedures.Manages the team and guarantees that staff corresponds to the brand expectations, by:•Participating to staff recruitment,•Training salespeople to the “CK ways to sell” and Brand values, •Delivering product training with the support of the from head office Learning &Development department•Defining development needs, coaching and motivating staff and delivering performance appraisals,•Organizing staff planning, Rota ,holidays, Covering other TerminalsEnsure the consistency of product offer, by:•Managing optimal levels of inventories on a day to day basis, and supervising the annual inventory control in order to minimize discrepancies,•Managing the stock level by placing reorders through the head office when appropriate and organizing transfers in coordination with head office.Ensures the highest levels of customer service to support sales target achievement, by:•Using the customer service policy and promoting the values,•Systematically searching to resolve client issues,•Implementing the After Sales Service policy as per Brand guidelines.Contributes to the implementation of communication, PR and customer events, by:•Proposing events as per Brand guidelines and facilitating their organization,•Representing the Brand during these events

Brompton Road

• As a Floor Manager I had the credibility, presence and leadership qualities to run the challenging business with the turnover of £8 million.• Taking full accountability for all aspects of the floor, I used my commercial and visual awareness to drive sales• Instinctive and confident in making the right business decisions. • With a strong presence on the shop floor, I consistently communicate clear business messages and challenge the norm where appropriate, inspiring my team and taking a proactive role in ensuring they reach their full potential. • As a Floor Manager, I was responsible for driving store performance focusing on KPI’s and motivating a team to deliver excellent results• As a Floor Manager my primary function is to ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.• Training the new member of the team, give the clear picture of store's expectations and what the bench mark is.• Managing Customer Service: Focusing on the importance of maintaining quality relationships with internal and external customers.

Heathrow Terminal 4

• Consistently deliver high calibre customer service by recognising customer needs and responding appropriately, demonstrating product knowledge by explaining benefits and features, advising allowance and restrictions to their destination. Going extra mile to make customer experience memorable at Worlddutyfree.• Exhibit excellent communication skills with correct handover to the team and management, immaculate personal appearance, always polite & cheerful making the work place pleasant and lively.• Respect for team and has pride for company and values, positive about targets and result oriented,actively participated in achieving by bringing individual skills to the team resulting very high sale and QSM score.• Delivered in-house training to the team on Pandora, the history of the brand, product knowledge, building bracelets, VM guidelines and I also organise official trainings and communicate with the Pandora rep on regular basis, updating with figures, stock count, and activity launch.• Attend external and internal brand and product training and keep up to date with news about associated products and area. Attend regular team briefings to keep up to date with business objectives.

Maidenhead

• As a Store manager I was solely responsible for running the business toward the right direction to make company best possible profits.• Monitoring the KPI's to set the team a track to follow to achieve the target set for them.• Aiming to be top 5 stores within the area for VM, Standards, H&S and the best windows.