To obtain a challenging and responsible position in the IT organization and to serve it with my diligence, competency, honesty and by delivering with my best performance.Responsibilities•Managing IT Support Desk for SCB IT west region.•Handling day to days IT related users call and providing support over the phone for SCB BKC Site. •Managing call for coordination between users and various support teams.•Providing online remote support to end users through Phone,Email,and Remote Desktop Assistance.•Preparing Daily, weekly & monthly call Reports and publish all stake holders.•Preparing various checklists like OS Rebuilding, Configuration of New Laptop/desktops as per the SCB standard, BCP (Business continuity Plan),Laptop & desktop De-commission, etc... •Managing Remedy tool for monitoring and closing daily user’s calls and RMS and publishing day report to all stake holders.•Maintaining IT Asset Inventory for BKC Site.•Configuration & updating BCP (Business Continuity Plan) machines.•Handing Branch Visit Tracker and update status according.•Ensure that all service level agreements (SLA’s) with clients are met.•Need to manage the Remedy console & ensure that all calls will be closed within time frame.Engineers Performance Reporting:-•Collecting Monthly appreciation mails from various locations engineers and sending across to MIS Team.•Providing First level IT training to new employees.•Fully Responsible for every Resource joining and relieving formalities as per the SCB standard. •Preparing and publishing daily and monthly all Engineers attended sheet to all stake holdersPreparing Weekly Customer Satisfaction Report as per the remedy call, RMS flow &providing suggestion for way of improvement in monthly meeting.Projects :-•Handing FDE project for west region and publishing daily report to all stake holders.•VPN Migration for SCB west region in which we have migrated around 500 users form token users to certificate users.