VP Tech Support 55IP Team

5ip is a financial technology company whose purpose is to break down barriers to financial progress. Financial advisors use 55ip’s tax-smart investment strategy engine to dramatically improve their efficiency and effectiveness. 55ip’s intuitive experience and intelligent automation elevate portfolio design and delivery, helping advisors save time and drive better outcomes for their clients. At the heart of the experience is 55ip’s automated tax technology, which includes tax-smart transitions, management, and withdrawals.

Director of GTAC/Operations, is a senior management role. As the Director of GTAC, I am responsible for the overall efficiency of my team (GTAC Managers, TLs, ALs) which is derived from the quality of work, delivery timeline and customer satisfaction. To achieve optimum performance, I will be assisting department head for the designing of departmental policies, building a team of skilled personnel, allocating resources to facilitate multiple customer deployments support and providing direction to support functions that include a) support policies and processes executions b) customer satisfaction and c) support logistics.I develop, communicate, and implement a strategic plan that would define both resources and support for the successful operations and maintenance of existing and new customers for my team. I provide templates and methodologies for managing projects within my organization.I help to identify tasks and tools for continuous improvement. I also discern, analyze, plan and implement risk response actions for all risks. I assist my team members in times of escalations for both, technical and non-technical issues that may arise during and post deployment of the project. I report departmental statuses and escalations to the senior management.I communicate with customers and forward potential sales opportunities to the Sales teamMy Technical expertise spans from Protocol development, Automation, Open source, Cloud deployment/Tools, DevOps, Protocols like (Radius, Diameter,SOAP, REST) , C / C++ coding, Web Architecture, database systems. I holds a Bachelor Degree in Computer Engineering from University of Mumbai, India.Specialties: Operation, Project Management, Account Management, Managed services, 24/7 Support, Software development, AAA, RADIUS, Diameter, Clustering, Telecom Billing Platform, Utility Billing, LTE nodes - OCS, PCRF, HSS

GTAC manager is a professional technical manager responsible for managing global technical support to all Alepo customers for all Alepo services. Plays a vital role in managing all customer's issues,service requests, incidents as per defined SLA and handle all internal and external escalation and maintaining customer satisfaction level. The key responsibility of GTAC manager is to develop/manage support process and continuous improvement in it which includes all Service Delivery process, Control processes ( Configuration management, Change management, Release and deployment management ), Resolution processes ( Incident and Service request management, Problem management ) and Relationship process ( Business relationship process and supplier management ). Self-starter who is flexible and work well with everyone from entry-level employees to upper management.