Assistant Team Leader
Current•Provide accurate, valid and complete information by using the right methods/tools.•Meet personal/ client service team sales targets and call handling quotas.•Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up toensure resolution.•Keep records of client interactions, process client accounts and file documents.•Follow communication procedures, guidelines and policies.•Take the extra mile to engage clients.•Responding in a timely manner to service issues and requests.•Setting up new accounts / clients.•Managing incoming calls and clients service inquiries.•Identifying and assessing clients’ needs to achieve satisfaction.
Aug 2022 - Present
