Ashwini Singh Email and Phone Number
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With over 15 years of professional experience, I have developed strategic partnerships, business development, and customer service expertise. Currently serving as the Director of Strategic Partnerships at Epik Solutions, a global organization specializing in leveraging technology for innovative solutions, I am responsible for creating brand awareness and devising sales strategies. I utilize persona-based data analysis to effectively target specific audiences and find contracts to serve a diverse range of staffing solutions, including temporary, permanent, contract, executive search, IT, Non-IT, and healthcare staffing services.As the Manager of Strategic Partnerships at Epik Solutions, I demonstrated a results-oriented approach to revenue growth and market expansion. I excelled in market research, lead generation, and strategic marketing, effectively driving demand and achieving sales targets. Through platforms like LinkedIn, ZoomInfo, and Hoovers, I successfully identified and engaged with key decision-makers and stakeholders within target organizations. By fostering strong client relationships and providing exceptional service, I ensured high customer satisfaction and cultivated repeat business opportunities.Before joining Epik Solutions, I was Sr. Lead/Demand Generation Executive at XDBS Worldwide, where I honed my skills in contact discovery, company profiling, market research, and lead generation. Leveraging tools like LinkedIn, ZoomInfo, Google Search, and Manta, I identified potential contacts, gathered market insights, and generated demand through targeted marketing campaigns.Earlier in my career, I served as a Sr. Subject Matter Expert at Hungry Bags Pvt. Ltd, providing comprehensive customer support for international holiday packages. Additionally, at iEnergizer, I contributed to the growth and success of the shopping channel process as a Sr. Sales Executive for HomeShop18.Furthermore, I have experience as a Sr. Customer Service Representative at Aegis Limited, delivering exceptional customer service for the Vodafone process. Throughout my career, I have received recognition for building strong client relationships, driving revenue growth, and delivering excellent customer service. With strong communication and persuasion skills, I effectively convey the value propositions of products and services. I am passionate about helping organizations overcome challenges and achieve their business goals. I am eager to connect and explore opportunities to contribute to your organization's success.
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Director Strategic PartnershipsEpik Solutions Jan 2018 - PresentPleasant Hill, Ca, UsResponsible for creating brand awareness and developing sales strategies for Epik Solutions. Epik Solutions is a global organization that embraces creativity and diversity and uses technology to inspire and implement solutions to meet our customer's needs. Our capabilities include the following:• Digital Services: helping clients to reimagine and capture possibilities while strengthening the performance of their existing digital assets. Our team brings ideas to life and builds the organization's capability to deliver them continuously. We specialize in website design and development, SEO, Content marketing, and Internet marketing services aimed at establishing a highly effective online presence for our clients.• Workforce Transformation & Staffing Services:• In my current role, I am dedicated to acquiring new clients and nurturing existing relationships within the staffing industry. • By leveraging platforms such as LinkedIn and ZoomInfo, I actively seek out potential leads and engage decision-makers to gain a deep understanding of their staffing needs. Additionally, I collaborate with MSP partners to fulfill staffing needs. My expertise also extends to government contracting, where I am involved in the RFP/RFI/RFQ processes, leading proposal development, negotiating contracts, and ensuring compliance. Crafting compelling proposals tailored to each client's specific needs is a fundamental aspect of my work.• Furthermore, I specialize in post-award transition management, ensuring a seamless implementation process and high levels of client satisfaction. Through close collaboration with internal teams and managed service providers, I coordinate efforts to meet staffing requirements across various sectors. I utilize persona-based data analysis to effectively target specific audiences and find contracts to serve a diverse range of staffing solutions, including temporary, permanent, contract, executive search, IT, Non-IT, and healthcare staffing services.
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Manager Strategic PartnershipsEpik Solutions Sep 2016 - Dec 2017Pleasant Hill, Ca, UsStarted From19th September, 2016:1. Staffing Client Acquisition: I actively seek out new clients by researching potential leads and networking events. Utilizing platforms like LinkedIn, ZoomInfo, and Hoovers, I connect with decision-makers to understand their staffing needs, offering tailored solutions.2. Government Staffing Contracting: Pursuing opportunities through RFP/RFI/RFQ processes, I lead proposal development, build client relationships, negotiate contracts, and monitor performance.3. Staffing Proposal Development: Crafting compelling proposals, I showcase our expertise and success stories to address specific client needs.4. Relationship Building with Government Agencies: Engaging in proactive outreach and networking is crucial. Registering in government procurement portals helps find staffing contracts.5. Post-Award Transition and Client Management: I coordinate with our team for smooth transitions, maintaining regular client communication for satisfaction.6. Relationship Management: Acting as a trusted advisor, I build strong client relationships, solving problems effectively.7. Team Coordination: Working closely with internal teams ensures seamless communication and goal alignment.8. Managed Service Provider (MSP) Staffing: Collaborating with MSP partners to fulfill staffing needs.9. Expertise in Securing Diverse Staffing Contracts: Securing contracts for various staffing solutions, including Temporary, Permanent, Contract, Executive Search, IT, Healthcare, and Creative Staffing.10. Persona-Based Staffing Lead Generation: Utilizing data analysis, my team identifies target audiences within companies, tailoring outreach efforts to engage potential clients.
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Sr.Lead/Demand Generation ExecutiveXdbs Worldwide Jun 2015 - Aug 2016Dubai, AeAs a Sr. Lead/Demand Generation Executive at XDBS Worldwide (Jun 2015 - Aug 2016), I was responsible for the following key job responsibilities:• Conducted Contact Discovery: Leveraged professional networking sites like LinkedIn, ZoomInfo, Google Search, Manta, etc., to identify and connect with potential contacts for business opportunities.• Performed Company Profiling: Conducted research and analysis on targeted companies to gather information on their industry, size, decision-makers, and pain points to tailor our approach effectively.• Conducted Market Research: Gathered and analyzed market data to identify trends, opportunities, and customer needs for informed decision-making.• Utilized Cold Calling: Engaged in outbound calling to articulate our value proposition, generate interest, and qualify leads.• Set Appointments with Clients: Scheduled meetings with potential clients to advance the sales process.• Developed Lead Generation Strategies: Devised strategies to generate leads and drive revenue growth.• Defined and Segmented Customers: Analyzed customer data and market insights to define customer segments for targeted outreach.• Created and Updated Content and Marketing Campaigns: Developed content and marketing collateral to support lead-generation efforts, ensuring alignment with the marketing strategy.• Collaborated Across Teams: Worked with sales, marketing, and product teams to achieve lead generation goals.• Evaluated and Optimized Marketing Databases: Assessed marketing databases and software tools for usability and effectiveness, providing recommendations for enhancements and improvements. -
Sr. Subject Matter ExpertHungry Bags Pvt. Ltd Oct 2013 - May 2015New Delhi, Delhi, InAs a Sr. Subject Matter Expert for Hungry Bags Pvt. Ltd. (Oct 2013 - May 2015), my job responsibilities included:• Assisting customers who had booked international holiday packages, providing comprehensive briefings on tour itineraries, and ensuring a smooth and enjoyable travel experience.• Managing visa applications, ensuring all necessary documentation and information were accurately submitted to the relevant authorities.• Verifying flight details, coordinating with airlines, and ensuring customers had up-to-date information about their travel arrangements.• Conducting pre-departure orientations for customers, covering essential information such as local customs, currency exchange, safety precautions, and travel insurance.• Addressing customer queries and concerns, providing prompt, accurate resolutions to enhance customer satisfaction.• Collaborating with other departments, such as the sales and operations teams, ensures seamless coordination and effective communication throughout the customer journey.• Keeping abreast of the latest travel trends, destinations, and regulations to provide informed recommendations and advice to customers.• Maintaining meticulous records of customer interactions, travel preferences, and feedback to facilitate personalized services and improve future operations.• Collaborating with local tour operators, hotels, and transportation services to ensure seamless execution of travel arrangements and resolve any issues during the customer's trip.• Conducting post-travel follow-ups with customers to gather feedback, address any concerns, and identify areas for improvement in the company's services and offerings. -
Sr.Sales ExecutiveIenergizer Feb 2011 - Sep 2013Sr. Sales Executive at HomeShop18, a shopping channel process owned by the Network 18 Group division of Reliance Industries, within iEnergizer (Feb 2011 - Sep 2013), my job responsibilities included:• Successfully served as a Sr. Sales Executive for HomeShop18, a prominent shopping channel process under the ownership of the Network 18 Group division of Reliance Industries, during my tenure at iEnergizer.• Demonstrated exceptional sales skills and contributed to the growth and success of HomeShop18, consistently achieving and exceeding sales targets.• Developed and maintained strong client relationships, leveraging effective communication and persuasive techniques to promote the benefits of HomeShop18's products and services.• Collaborated closely with cross-functional teams, including marketing and operations, to ensure seamless execution of sales strategies and deliver exceptional customer experiences.• Conducted thorough market research and analysis to identify new business opportunities, resulting in the expansion of HomeShop18's customer base.• Actively participated in sales meetings and training sessions, staying updated with industry trends and product knowledge to provide accurate and comprehensive information to customers.• Utilized CRM tools and systems to manage and track sales activities, providing accurate and timely reports to management.• Recognized for consistently delivering outstanding customer service and receiving positive client feedback.• Contributed to a positive and collaborative work environment, fostering teamwork and supporting colleagues to achieve collective goals. -
Sr.Customer Service RepresentativeAegis Limited Aug 2008 - Jan 2011Mumbai, Maharashtra, InI was Senior Customer Service Representative for the Vodafone process during my tenure at Aegis Limited from August 2008 to January 2011. In this role, my job responsibilities included:• Providing exceptional customer service by addressing various inquiries and concerns from customers of the Vodafone process.• Demonstrating strong communication skills to effectively interact with customers through phone, email, and chat, ensuring timely and accurate resolutions.• Assuming a leadership role within the team, mentoring and guiding junior representatives to ensure consistent delivery of excellent customer service.• Leveraging in-depth product knowledge to educate customers about Vodafone's services, promotions, and plans, leading to successful upselling and cross-selling opportunities.• Collaborating closely with cross-functional teams, such as technical support, sales, and billing departments, to resolve complex customer issues and provide comprehensive solutions.• Maintaining meticulous customer records, systematically documenting interactions, issues, and resolutions.• Identifying and escalating critical customer concerns to the appropriate channels, ensuring prompt attention and resolution to maintain high levels of customer satisfaction.• Consistently exceeding performance targets, including call handling time, customer satisfaction ratings, and first-call resolution rates.• Staying updated on industry trends, product updates, and policy changes to deliver accurate information and exceptional customer service.• Actively participating in training programs and workshops to enhance customer service skills, product knowledge, and problem-solving abilities.• As a Sr.Customer Service Representative, I ensured high CSAT (Customer Satisfaction) scores by providing excellent customer support and resolving issues related to Vodafone products and services.
Ashwini Singh Skills
Ashwini Singh Education Details
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Sikkim Manipal University - Distance EducationSales And Marketing Operations/Marketing And Distribution Teacher Education -
Department Of Business Administration, University Of LucknowGeneral
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Mgm College, LucknowBiology
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Mgm College, LucknowDrawing
Frequently Asked Questions about Ashwini Singh
What company does Ashwini Singh work for?
Ashwini Singh works for Epik Solutions
What is Ashwini Singh's role at the current company?
Ashwini Singh's current role is Director Strategic Partnerships at Epik Solutions.
What is Ashwini Singh's email address?
Ashwini Singh's email address is as****@****hoo.com
What schools did Ashwini Singh attend?
Ashwini Singh attended Sikkim Manipal University - Distance Education, Department Of Business Administration, University Of Lucknow, Mgm College, Lucknow, Mgm College, Lucknow.
What are some of Ashwini Singh's interests?
Ashwini Singh has interest in Science And Technology, Social Services, Environment, Health.
What skills is Ashwini Singh known for?
Ashwini Singh has skills like Customer Service, Business Development, Operations Management, Management, Lead Generation, Team Management, Outbound Marketing, Employee Engagement, Inbound Marketing, Appointment Generation, Demand Generation, Client Services.
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